Technical Systems Analyst: Deskside-information

3 months ago

Calgary, Canada The University of Calgary Full time

**Description**

The **Department of Information Technologies** is currently seeking a Full-time Temporary Relief **Technical Systems Analyst: Deskside **for approximately 12 months.

The University of Calgary is Canada's leading next-generation university
- a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation's most enterprising city, the university is making tremendous progress on its Eyes High journey to become one of Canada's top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. Ranked as the top young university in Canada and North America, the University of Calgary inspires and supports discovery, creativity, and innovation across all disciplines.

**Summary of Key Responsibilities** (job functions include but are not limited to):
Administration
- Organize and prioritize incoming tasks while effectively managing competing priorities
- Maintain accurate records of all work using designated tools
- Follows standard procedures for the tracking and escalation of incidents
- Understand client's requirements and ensure that they are educated and updated on related work

Technical Operations
- Troubleshoot hardware, software, and networking issues.
- Develop and maintain standard and robust hardware, system software and networking environments.
- Use logic, reasoning, and analysis to address problems and resolve incidents.
- Maintain high quality documentation including logs, end-user, and systems documentation, etc.
- Design and develop information technology solutions that support research, teaching and administration.
- Reverse engineer and redesign/optimize existing systems.
- Perform hardware repairs and support.
- Ensure the timely and effective resolution of technical issues.
- Understand and adhere to all policies of the Faculty, IT, and the University of Calgary

Relationships/Collaboration
- Create and maintain positive relationships with all stakeholders.
- Maintain a collaborative environment within the technical support group.
- Ask questions; provide suggestions and offer support and training where appropriate.
- Involve Technical Manager or other team members as needed.

Initiative
- Take initiative implementing, or bringing back to team, innovative approaches to IT problems

Flexibility
- Adapt to the shifting challenges and responsibilities as the unit's structure changes
- Perform other duties as assigned

**Qualifications / Requirements**:

- Successful completion of post-secondary education in Computer Science, Computer Engineering, or related field.
- Minimum of 2-5 years of relevant experience required; combination of education and experience will be considered.
- Proficiency with desktop computers, printers, scanners, associated drivers, and server hardware issues and resolutions, as well as with networking hardware and protocols.
- Knowledge and some experience in the following:

- Microsoft, Mac, and Unix/Linux operating systems and tools
- Java, C/C++, PHP programming, Perl, Python, SQL
- DNS/DHCP configuration and management
- Application implementation, maintenance, testing, validation, and documentation
- Security controls and processes
- ITIL Foundations certification would be considered an asset.
- Effective time management skills with ability to prioritize and meet competing deadlines.
- Strong communication skills with experience in technical writing an asset.
- Ability to translate technical information to clients with little or no technical background, and an ability to translate customer needs into requests for service.
- Strong analytical and problem-solving skills are required, including debugging and troubleshooting.
- Ability to be creative, challenge and demonstrate initiative to generate improvements and foster positive outcomes.
- Ability to perform some manual labour (e.g. lifting) work related to the equipment.

**Application Deadline**: October 01, 2024

This position is part of the AUPE bargaining unit, and falls under the **_Technical Job Family, Phase 2_**.

For a listing of all management and staff opportunities at the University of Calgary, view our **Management and Staff Careers website**.

**About the University of Calgary**

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, en

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