IT Customer Support Ii
3 weeks ago
Your Opportunity:
The IT - Technology Services department is looking for an enthusiastic team member to provide desktop support to Alberta Health Services facilities in the Calgary Zone. As a Customer Support II - Deskside Analyst your primary responsibilities will be problem resolution, diagnosing and troubleshooting computer related problems, managing client service requests, and ensuring customer satisfaction.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
- **Recovery Alberta**:N
- ** Classification**:IT Customer Support II
- ** Union**:AUPE GSS
- ** Unit and Program**:All units at AHS support buildings
- ** Primary Location**:Southport
- ** Location Details**:As Per Location
- ** Multi-Site**:Multisite
- ** FTE**:1.00
- ** Posting End Date**:26-NOV-2024
- ** Employee Class**:Regular Full Time
- ** Date Available**:06-JAN-2025
- ** Hours per Shift**:7.75
- ** Length of Shift in weeks**:2
- ** Shifts per cycle**:10
- ** Shift Pattern**:Days, On Call
- ** Days Off**:As Per Rotation
- ** Minimum Salary**:$31.13
- ** Maximum Salary**:$38.01
- ** Vehicle Requirement**:Driver's License, Vehicle Required
**Required Qualifications**:
Completion of certificate in Computer Support or equivalent.
**Additional Required Qualifications**:
**Preferred Qualifications**:
Take a lead role in problem resolution, staff and user training.
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