Level 2 Deskside Support Engineer

1 week ago

Calgary, Canada Pyramid Consulting, Inc Full time

Immediate need for a talented Level 2 Deskside Support Engineer. This is a 12+months contract opportunity with long-term potential and is located in Calgary, AB (Hybrid). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-50648

Pay Range: CAD 45 - CAD 50/hour + Benefits.

Key Responsibilities:


  • Provide comprehensive troubleshooting and technical support to end-users, encompassing end-user devices such as PCs, tablets, and mobile phones.
  • Field help requests courteously, documenting essential user information and issue details.
  • Prioritize and manage problems effectively, escalating to senior technicians as needed.
  • Utilize diagnostic tools for efficient troubleshooting.
  • Ensure thorough follow-up post-resolution, maintaining high service standards.
  • Support diverse aspects of incident management and high-value services, focusing on customer experience.
  • Contribute to the team's diverse and inclusive culture, adapting to different challenges and interactions daily.
  • As this is a customer-facing role, you will meet new people and be challenged with different issues on a day-to-day basis.


Key Requirements and Technology Experience:


  • Key Skills: Service Desk Support, SCCM, AD, Office 365, MDM, MAM
  • Proficient in MECM/SCCM, Patching, Automation, Cloud Deployment, and Service Desk Support.
  • 3+ years experience with Windows 7, 10, 11, Office 365, Teams, SharePoint, Active Directory, and Outlook.
  • Strong troubleshooting skills in Office 365 environments.
  • Familiarity with Mobile Device Management (MDM)/ Mobile Application Management (MAM) platforms such as Intune
  • Familiarity with ITIL practices, SLA Targets, Escalation Procedures, and Queue Management.
  • Competence in image installation, configuration, and preventive maintenance tasks.
  • Service-oriented approach with excellent communication skills.
  • Proficiency in Android and Apple iOS operations and troubleshooting.
  • Operational experience in an organization working in the oil and gas industry or other large-user base infrastructure.


Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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