Technical Support Agent Level 1

2 days ago

Montréal, Canada SIR solutions Full time

**Ambassador of our technical expertise in POS, the technical support agent is responsible for quickly solving our customers' problems thanks to his or her passion for IT and his or her determination.**:
**Overview of your daily work**:

- Build good relationships with clients by showing empathy and sensitivity, asking them relevant in-depth questions, and making sure you understand their problem.
- Being a partner for our customers in identifying their problems and follow up in a timely manner to ensure everything has been solved.
- Provide immediate support for emergencies.
- Participate regularly in training to maintain a good knowledge of all products and services, but above all be able to evolve in your career.
- Concisely document all issues and their resolution in the Salesforce customer relationship software tool.

**What we'd like you to have**:

- Post-secondary education in a related field (e.g., networking, computer science, security), or high school diploma and equivalent work experience, desired.
- Experience in technical support in a call centre environment, an asset.
- Proficiency in the Microsoft Office suite (Word, Excel, Outlook, etc.).
- Experience with Salesforce software or equivalent, a valuable asset.

**Qualities and skills**:

- Bilingualism is required both orally and in writing (French and English).
- Exceptional listening, communicating, understanding, and responding skills.
- Personal motivation, excellent organizational skills, and exceptional time management skills.
- Excellent team spirit, desire to help others.
- Ability to manage multiple tasks at once.
- Ability to build strong relationships with clients.

**What we offer you**:

- Insurance: because sometimes vitamin C does not solve everything.
- RRSP contribution: while waiting to win the lottery.
- SIR activities: hidden talent at bowling, secret love for softball or simply want to relax with your colleagues, the social committee takes care of everything.
- Vacation and leave: two (2) weeks of paid vacation and three (3) mobile days to be used according to your interest.
- Flexibility: at work or at home, with evening and weekend bonuses, the schedule is between 6a.m. and midnight.
- Evolution: continuous training, support, progression, and a career plan.

**About SIR Solutions**:
**SIR Solutions is a Canadian company, which for more than 25 years has put its expertise and know-how at the service of retailers of all kinds and sizes. Mainly those working in the pharmacy, fuel, food, and retail sectors.**:
**Our integrated solution is adapted to the needs of our clients as well as to their products, clients, and activities. SIR Solutions provides continuous support to ensure efficient and strategic operations as well as business growth and results that will exceed their expectations.**:
**As a national retail industry leader, SIR Solutions consider the success of its partners and clients to be a priority. Our offices in Montréal and Toronto, as well as our wide distribution and service network, allow us to efficiently cover the vast Canadian territory. Partnering with SIR Solutions means counting on a solid, reliable, and long-term relationship.**:
**Interested?**:

- The feminine generic has been included because we do not see the importance of making the text lighter.

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