Technical Support Agent

3 weeks ago

Montréal, Canada Estruxture Data Centers Full time

La version française suit la version anglaise **_

**Technical Support Agent - Night Shift**

At eStruxture, we are building a Canada-wide data center platform. The goal of the company is to build and acquire data centers and managed hosting capability across the country. To date, the company has completed four acquisitions in Canada, and we now run five facilities in two provinces - and we are constantly looking to expand and acquire in other markets nationally.

We’re looking for a **Technical Support Agent** to support our international clients and be a key member of our support team.

**Who You Are**:

- You are extremely passionate about working in a high paced, cutting edge heavily based Linux hosting environment.
- You are customer oriented and enjoy working in a team and with various clients/industries.
- You have experience or a degree in computer/technical support.
- You have good verbal and written communication skills, both in English & French.
- You are a night owl and have a preference for working the night shift.

**What we’re ideally looking for**:

- Working knowledge of web control panels (cpanel, directadmin, plesk).
- Prior work experience in System Administration (Linux, Windows Server).
- Familiar with support ticketing systems.
- Experience working in Cloud/Virtualization environments.
- Working knowledge of DNS/rDNS theory and configuration.
- Strong troubleshooting skills.
- Basic networking skills (CIDR, subnetting, routing).

**Some of the things you’ll be working on**:

- High degree of customer focus and dedication.
- Familiar with support ticketing systems.
- Acting as the go-to expert for customers who have questions and require support via tickets and phone calls, responding to their requests in a prompt and courteous manner.
- Investigating and responding to outage notifications.
- Installing, configuring and troubleshooting supported software in a Windows or Linux environment (OS, Mail, DNS, FTP, LAMP, modules).

**Why you should join our team**:
It’s an exciting time to join eStruxture
- ** We’re growing** - We started with the acquisition of Netelligent in Montreal, and followed that up with three other acquisitions in Montreal, Vancouver and Calgary. We’ll be expanding facilities and, where possible, acquiring companies across the country. We are all about rapid expansion & scale
- **We’re experienced** - Our operating teams, management team and our board all have considerable data center & executive experience in Canada. We know the market, the customers and the industry trends, and we’re well positioned to take advantage of the considerable market growth & opportunity.
- **We’re new & nimble** - If you like making decisions and seeing those decisions translate into action, then we’d like to talk to you. We are adapting quickly to the needs of the customers & the market, and we’re looking for action oriented people to join the team.
- **We’re all about opportunity** - As a fast growing company, we’re able to expand the scope & responsibilities of our team members as much as they want to grow. If you’re looking to take on more scope and seniority as you gain more experience, then eStruxture will be a good fit. If you see something that we’re missing and want to build it, feel free

All offers are contingent upon the successful completion and satisfactory results of a background investigation as well as the presentation of the vaccination passport.

***

**Agent de soutien technique - Quart de nuit**

Chez eStruxture, nous construisons une plateforme de centre de données pancanadienne. L'objectif de l'entreprise est de construire et d'acquérir des centres de données et géré des capacités d'hébergement à travers le pays. À ce jour, l’entreprise a effectuée quatre acquisitions au Canada, et nous exploitons maintenant cinq installations dans deux provinces - et nous cherchons constamment à nous développer et à acquérir sur d'autres marchés à l'échelle nationale.

Nous recherchons un** Agent de support technique** pour soutenir nos clients internationaux et être un membre clé de notre équipe de support.

**Qui vous êtes**:

- Vous êtes extrêmement passionné par le travail dans un environnement rapide, à la pointe de la technologie et dans un environnement d'hébergement Linux.
- Vous êtes orienté client et aimez travailler en équipe et avec divers clients/industries.
- Vous avez une expérience ou un diplôme en support informatique/technique.
- Vous avez de bonnes compétences en communication verbale et écrite, en anglais et en français.
- Vous êtes un oiseau de nuit et avez une préférence pour le travail de nuit.

**Ce que nous recherchons idéalement**:

- Connaissance pratique des panneaux de contrôle Web (cpanel, directadmin, plesk).
- Expérience de travail antérieure dans l'administration système (Linux, Windows Server).
- Familier avec les systèmes de ticket d'assistance.
- Expérience de travai

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