Service Appointment Coordinator

6 months ago

Toronto, Canada Gyro Auto Group- MazdaHyundai Full time

Gyro Group of Companies are currently seeking a dedicated **Service Appointment Coordinator/BDC **to become a valuable part of our team In the role of a Service Appointment Coordinator, your responsibilities will encompass managing scripted calls, both incoming and outgoing, and arranging as well as verifying service appointments for our esteemed customers. Moreover, you'll play a vital role in conducting subsequent follow-up calls to ensure that customers enjoyed a top-notch experience during their service appointments.

We are fortunate to share a unique environment here at Gyro with a dedicated, highly skilled workforce that has a proven foundation built on three virtues**:Humble, Hungry **and **People Intelligence**.

We offer aggressive pay plans, benefits and a rewarding career path. Join a growing organization with a dynamic atmosphere, where opportunity for advancement awaits.

**Responsibilities**:

- Scheduling service appointments for clients vehicles in a courteous and efficient manner
- Answering incoming calls
- Confirm appointments and reschedule missed appointments
- Directing all customer inquiries accordingly
- Identify and escalate priority issues
- Follow up calls
- Assist in-person customer overflow on Service Advisor desk as required

**Required Skills**:

- Previous experience in similar role considered an asset
- Excellent verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Customer service orientation
- Organizational Skills
- Team work
- Multitask

**Additional Perks**:
At Gyro, we redefine the dealership experience by offering a multitude of exceptional benefits:

- Competitive compensation ensuring your efforts are duly rewarded.
- Emphasis on work/life balance, recognizing the importance of personal time.
- Comprehensive training programs to continuously develop your skills and expertise.
- Extensive corporate support to facilitate your professional journey.
- Mentorship and development opportunities to guide your career growth.

Introducing our New Registered Retirement Savings Plan:
Our commitment to our team's future extends further with the introduction of a pension plan. This strategic investment not only reflects our gratitude for your hard work and dedication but also underscores our enduring dedication to your financial stability and security.

Social Events:
Join our closely-knit community through company-hosted social gatherings and celebrations, fostering a welcoming and enjoyable work atmosphere.

Diverse Workforce:
Become a part of our inclusive and collaborative workforce, where diversity is celebrated and teamwork thrives, creating a vibrant and welcoming environment for all.

Involved Management:
Experience the support of engaged management and owners who prioritize your growth, success, and overall job satisfaction.

Room for Growth:
Gyro has been in business for over 45 years and we are committed to nurturing talent. Expect a clear career trajectory with ample opportunities for advancement, growth, and skill enhancement.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)
- Appointment Coordinator: 1 year (required)

Work Location: In person

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