Service Appointment Coordinator

6 months ago

Toronto, Canada Zanchin Automotive Group Full time

**Service Appointment Coordinator **career and employment opportunity awaits you.**
- The Power to Move You_

**Mercedes-Benz Midtown**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **SERVICE APPOINTMENT COORDINATOR **to join the Team.

Join now to be part of a company that has been supporting the community for 50 years, and where careers are made and fostered with enthusiasm, integrity and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles, and drives performance through winning attitudes.

**What’s in it for you.**
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

**About the opportunity**

As an integral part of the “we can do that” operation, this position is responsible for scheduling customer vehicle service and maintenance appointments. Specifically:

- schedule vehicle service and maintenance appointments through inbound and outbound campaigns
- explain recommended and required vehicle maintenance to customers
- contact customers to confirm upcoming vehicle service and maintenance appointments, and/or reserve appointment for missed appointments
- act as the initial contact for customer concerns/complaints

**About you.**
- 1 to 2 years’ proven experience in customer service and/or business development
- Secondary School diploma, or equivalent experience
- ability to communicate professionally (verbally and written)
- self-motivated and driven with a passion for excellence in execution
- ability to adapt to a changing environment and meet deadlines
- strong attention to detail; organized and strategic
- ability to maintain professionalism
- ability to work independently and with mínimal supervision
- a desire to work in a high energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**

Your career ambitions will be achieved - we offer career development and advancement.

You will be part a winning team - we are a leader in the industry driven by 50 years of people-centric business modelling.

Your voice will be heard and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.

You’ll be part of a culture at the fore-front of transparency, communication and engagement - we are a Team, and work together to achieve and thrive.

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