Pub Support

1 month ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

**Why this role is significant**

As Pub Support, you act as the communication link between the front of house and the kitchen, ensuring that food is served at the quality we take pride in. This team encompasses both the Food Runner and Host roles. The Food Runner position is crucial in helping servers effectively manage guest expectations and overall experiences, while the Host sets the tone for each guest's visit and creates the first impression of our business.

**A day in the life**
- Greet guests warmly, assist with seating, and provide menus to create a seamless and welcoming pub experience.
- Manage the waitlist during busy times, offering accurate wait times and friendly updates to guests.
- Deliver room service and poolside orders efficiently, ensuring guests receive prompt, courteous service.
- Keep hotel hallways clear of room service trays to maintain a clean, safe, and inviting environment.
- Be familiar with all menu items, including dips, sides, and sauces, to support smooth service and answer guest questions confidently.
- Keep the Pub clean, organized, and fully stocked at all times, creating a presentable and functional space.
- Confidently carry plates and follow food running procedures, ensuring meals are delivered accurately and gracefully.
- Assist with table maintenance by promptly clearing and resetting tables to welcome new guests.
- Accurately handle cash and credit card transactions.

**What you bring to the team**
- You bring a professional, warm, and graceful presence, enhancing guest experiences and building a strong sense of community within the pub.
- Teamwork comes naturally to you, and you maintain a high level of professionalism that elevates every interaction, whether with guests or colleagues.
- Your guest-centric attitude and knack for connecting with a variety of personalities make each guest feel seen and valued.
- You’re eager to learn and grow, both personally and professionally, and you see every shift as an opportunity to sharpen your skills and broaden your expertise.
- Bonus points if you have experience in hospitality or customer service

**Why join our team**
- The wage for this position is $17.40 per hour plus tips.
- Extended health benefits are available for both part-time and full-time positions.
- Personal and professional development opportunities to support your growth.
- An award-winning culture that makes you excited to come to work (we are very proud of this)
- The chance to showcase your skills and make a difference in a stunning location.
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa.
- Friends and family discounts on hotel rooms.

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