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Pub Support

4 weeks ago

Victoria, Canada Brentwood Bay Resort Full time

**What we do and are proud of**

At Brentwood Bay Resort, we’re passionate about creating a luxurious boutique experience that’s truly unique in the Greater Victoria area. Our dedication extends beyond just serving delicious meals, offering relaxing spa treatments, and providing stunning oceanfront suites. We strive to create unforgettable memories for our guests while fostering an environment where our team members can truly shine and bring their unique talents to the table. Our team is built on passion, collaboration, and a shared commitment to delivering exceptional service—all while having fun and staying true to our values of honesty, uniqueness, and graceful hospitality.

**Why this role is significant**

As Pub Support, you serve as the communication line between the front of house and the kitchen, ensuring that food is served at the quality we pride ourselves on. This team includes both the Food Runner and Host positions. The Food Runner role is essential for servers to effectively manage guest expectations and experiences, while the Host sets the tone for guests' experiences and is the first impression they have of our business.

**A day in the life**
- Greet guests, assist with seating, and provide menus in the Pub.
- Manage the waitlist during busy periods and provide accurate wait times to guests.
- Provide efficient delivery of room service and pool-side orders to guests.
- Ensure hotel hallways are kept clear of room service trays.
- Recognize all menu items, including dips, sides, and sauces.
- Maintain cleanliness, organization, and stock of the Pub at all times.
- Confidently carry plates and follow food running procedures.
- Maintain continuous communication with both the BOH and FOH teams.
- Assist with table maintenance and resetting tables.
- Handle cash and credit card transactions accurately.

**What you bring to the team**
- You bring a professional, warm, and graceful presence.
- Strong teamwork skills and high level of professionalism.
- Willingness to learn and grow both personally and professionally.
- Guest-centric attitude and ability to work with a variety of personalities.
- You have evening and weekend availability. Open availability during the summer is preferred
- Bonus points if you have experience in hospitality or customer service

**Why join our team at BBR**
- The wage offered for this position is $17.40 per hour plus tips.
- We are committed to the health and wellness of our team members and offer extensive benefits.
- Personal and professional development opportunities.
- An award-winning culture that makes you excited to come to work (we are very proud of this)
- The opportunity to showcase your skills and make a difference in a stunning location.
- Employee discounts, including 50% off at the Brentwood Bay Pub, Arbutus Room, and Spa Treatments at the Brentwood Bay Spa.
- Free paddle sport rentals at the Brentwood Bay Marina for you and a friend.
- Friends and family discounts on hotel rooms.