Service Coordinator

2 weeks ago


Coquitlam, Canada Barry-Hamel Equipment Ltd. Full time

The Service Coordinator / Writer is responsible for establishing and enhancing the goodwill of our customers. The Service Coordinator / Writer develops happy customers relations by ensuring the maintenance and upgrades to their welding equipment are completed by meeting Barry-Hamel Equipment Ltd exceptional quality and service standards and by offering exceptional customer service. The Service Coordinator / Writer will also oversee and maintain Barry Hamel welding equipment rental fleet and customer repairs.

Coordinating and Leading People
- Builds a strong team with appropriate skills and talents through effective recruitment performance management, employee development and team building practices
- Presents an approachable style and makes self-available to team members
- Monitors performance and provides ongoing feedback to reinforce behaviors and help team members improve their performance
- Addresses performance issues directly and in a timely manner
- Willingness to listen and learn.

Service Coordinating
- Plan, organize and revise as necessary the service and repair schedules and assign work to the staff accordingly
- Supervise staff, including day to day oversight of tasks and time, to ensure billable hours meet appropriate levels and that service standards are met with respect to quality, timeliness, and customer care
- Create, quote and bill out repair orders
- Look up and review service information and parts
- Research and organize services with subcontractors, including arranging delivering and picking up units as required
- Estimate repairs and their costs, and prepare documents as needed for insurance purposes
- Arrange for sublet repairs
- Liaise with sales staff regarding new sales
- Schedule unit deliveries to customers
- Handle customer complaints and concerns
- Assist the technicians as required
- Refer difficult customers or exceptional requests to senior management (owners)
- Warranty Back Up
- Co-ordinating the servicing of a large welding rental fleet

**Salary**: $55,000.00-$60,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Bonus pay
- Overtime pay

COVID-19 considerations:
All Customer and employees adhere to all Covid-19 safety measurers which included social distancing, wearing of masks, washing and sanitizing hands and surfaces.

**Education**:

- Secondary School (preferred)

**Experience**:

- Maintaining and overseeing a large Rental Fleet: 2 years (preferred)
- Service Coordinator: 2 years (preferred)

Work Location: One location


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