Help Desk Support Technician

1 week ago

Burnaby, Canada SUMMIT TOOLS Full time

**About Summit Tools**:
We are a proud Canadian company in operation since 1993. We are well established leader in Power Tools, Power Tools Accessories, Hand Tools and other categories. We have 4 store locations, a Distribution Center and Head Office. Our stores have a wide selection of national brands with the latest products in the market. We proudly serve a broad spectrum of clients from the Contractor, Trades and Industrial users. We take pride in serving their needs. We are creating new and more opportunities for our team through expansion.

**What we offer employees?**
- Competitive compensation
- Comprehensive Benefit Package - extended health, dental, long term disability, and term life insurance
- All Staff are full-time which creates a stable work environment.
- Not required to work Sundays, evenings, or statutory holidays
- We are offering advancements through multiple channels - Retail, Distribution, and Head Office

**Main Responsibilities**:

- Maintain, and regularly update an inventory of all hardware devices used in the stores. This includes computers, printers, phones, security cameras, televisions, and any other relevant equipment.
- Work with stores to ensure that all equipment is in good condition and functioning correctly.
- Manage store IT supplies such as printer toners.
- Understand front end software to troubleshoot software issues and ensure correct functionality of all equipment.
- Develop equipment maintenance plan for stores and ensure tasks are being completed.
- Evaluate requirements for new hardware and coordinate their acquisition.
- Track life cycle of each asset, coordinate maintenance and end of life disposal.
- Budgeting for new and replacement equipment.
- Installation and Configuration of new devices, install necessary software, and configure settings. Includes travelling to new store locations to coordinate and assist with hardware setup.
- Day to day IT tasks such as troubleshooting hardware issues and occasional IT help desk fill in duties.
- Travel to each store quarterly (twice yearly in Quebec) to check all assets and verify maintenance.

**Experience**:

- Minimum 2 years of general IT Helpdesk experience
- working knowledge of VM Ware is a plus.

**Skills**:

- Must be able to work independently as well as in a team environment
- Must be quick to adapt in various work environments
- Must be a self-starter with a sense of ownership and accountability for departmental objectives
- Must have strong communication abilities in verbal, written, and presentation settings
- Must have proven organizational and time-management skills with the ability to prioritize tasks based on timelines and importance
- Must be able to handle highly classified and confidential material
- Must be able to adhere to and follow applicable company policies and procedures as well as IT legislation

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- IT Help desk: 2 years (required)
- MS Office Suite: 1 year (preferred)

Work Location: In person

  • Help Desk Technician

    2 weeks ago

    Burnaby, Canada Systechcorp Inc Full time

    **itle: Help Desk Technician** **Location: Burnaby, BC** **Duration: 3+ Years** **Responsibilities**: Set up user accounts and systems for new employees. Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues. Monitor IT ticketing system for incoming requests and resolve or escalate...

  • Help Desk Support

    2 weeks ago

    Burnaby, Canada Systechcorp Inc Full time

    **Responsibilities**: Set up user accounts and systems for new employees. Interact with customers to troubleshoot laptop, printer, hardware, software and other peripheral device issues. Monitor IT ticketing system for incoming requests and resolve or escalate accordingly. Effectively manage inventory of laptops and accessories. Demonstrate the ability to...

  • Help Desk Operations Manager

    4 days ago

    Burnaby, British Columbia, Canada BBA Consultants Full time

    We are seeking a highly skilled Help Desk Operations Manager to join our team in Vancouver, BC. As an IT Team Lead, this individual will oversee daily help desk operations, ensuring efficient resolution of technical issues and high customer satisfaction.The ideal candidate will have a strong background in IT support services, with at least 5 years of...

  • Help Desk Technician Level 2

    2 weeks ago

    Burnaby, Canada Prime Image Technologies Full time

    PrimeImage Technologies is a local, privately owned business technology solutions provider headquartered in beautiful Vancouver, BC. They support businesses across the lower mainland with an extensive portfolio of IT services and solutions. At present they seek a talented, hard-working and highly motivated Help Desk Technician (Level 2) to join their high...

  • Bilingual Help Desk Agent

    3 days ago

    Burnaby, British Columbia, Canada Vecima Networks Inc. Full time

    Job Summary Vecima Networks Inc. is seeking a highly skilled Bilingual Help Desk Agent to join our team. As a Help Desk Agent, you will be responsible for providing technical support to our customers via phone, email, and ticketing system. You will also collaborate with internal teams to resolve hardware and software issues and develop and deliver training...

  • IT Support Technician

    2 weeks ago

    Burnaby, Canada Alexander College Full time

    **TITLE: IT Support Technician** **POSITION OVERVIEW**: We are looking for a full-time, permanent IT Support Technician who will be responsible for general oversight of the regular day to day functioning of IT services at one or more of the College’s campuses. The Technician is therefore the main point of contact for many employees’ IT needs on an...

  • IT Support Technician

    2 weeks ago

    Burnaby, Canada Navitas Full time

    Navitas is seeking to employ an **IT Support Technician** to join our North American team in Burnaby, BC, Canada. This role will initially be eligible for a hybrid work schedule (3 days in-office, 2 days remote). Future work arrangements may be altered to meet business needs. The IT Support Technician is responsible to provide high quality customer service...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68399 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, British Columbia (CA-BC), Canada (CA). **Purpose of...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68400 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUXILIARY to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    7 days ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68610 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - Auxiliary to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    7 days ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68259 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - FULL TIME REGULAR to join our team in Burnaby, British Columbia (CA-BC), Canada...

  • Service Desk Technician

    2 weeks ago

    Burnaby, Canada NTT DATA Full time

    **Req ID**: 68119 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Service Desk Technician - AUX to join our team in Burnaby, Victoria, Kelowna or Prince George, British...

  • Support Desk Specialist

    5 days ago

    Burnaby, Canada Adaptive Technical Inc. Full time

    Support Desk Specialist Adaptive Technical has an exciting opportunity to join our team and gain experience with a medium sized organization. We are seeking a Support Desk Specialist to provide our customers across the Lower Mainland with operational and technical support. Reporting to the Customer Service Manager, the Support Desk Specialist will maintain...

  • Desktop Support

    7 days ago

    Burnaby, Canada GTA Field Techs Inc. Full time

    Responsibilities: - Provide technical support and troubleshooting for desktop systems, software, and peripherals - Install, configure, and maintain computer hardware and software - Set up and troubleshoot network connections and printers - Assist with the setup and configuration of new user accounts - Respond to help desk tickets and provide timely...

  • Front Desk Administrator

    4 days ago

    Burnaby, Canada Nuway Counselling Full time

    **About Us**: We are a dedicated counselling clinic committed to providing compassionate and professional mental health services to support individuals through life’s challenges and help them manage their emotions. Our team values empathy, professionalism, and effective communication, and we are seeking a Front Desk/Receptionist who shares our...

  • Service Desk Analyst

    2 weeks ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5426** **SHORT-TERM /FULL-TIME (6 MONTHS)** **LOCATION: BURNABY, BC ON-SITE** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those...

  • Service Desk Analyst

    7 days ago

    Burnaby, Canada BC Housing Full time

    **Position Summary**: **SERVICE DESK ANALYST** **Job ID: 5685** **REGULAR/FULL-TIME** **Location: BURNABY, BC** - ** Join one of BC’s Top Employers!**: - ** Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!** **BC Housing thanks all applicants for their interest; only those selected for an...

  • IT Support

    2 weeks ago

    Burnaby, Canada Method IT Canada LTD. Full time

    **Job Summary** The IT Support role involves providing technical assistance and support to company employees for computer systems, hardware, and software. This is on-site job and applicant must be in Burnaby/Vancouver area to apply. **Duties** - Install and configure computer systems, hardware, and software - Provide technical support for issues related to...

  • Technical Support Specialist- Wz

    1 week ago

    Burnaby, Canada Hyundai Full time

    Hyundai Auto Canada Corp., located in the heart of Markham, Ontario, and is a subsidiary of the esteemed Hyundai Motor Company of Korea. We are also a thriving hub of innovation, automotive excellence, and sheer driving passion. Our journey at Hyundai Canada takes us across the entire spectrum of automobiles, from subcompacts to luxurious premium sedans and...

  • Mechanical Engineer for IT Support

    5 days ago

    Burnaby, British Columbia, Canada BBA Consultants Full time

    Purdys Chocolatier, a renowned Canadian company, is seeking an experienced IT Team Lead to join their team in Vancouver, BC. This individual will oversee daily help desk operations, ensuring efficient resolution of technical issues and high customer satisfaction.The ideal candidate will have a strong background in IT support services, with at least 5 years...