Centralized Intake Worker

3 months ago

Scarborough, Canada Scarborough Centre for Health Communities Full time

Scarborough Centre for Healthy Communities (SCHC) is dedicated to providing accessible, equitable, and transformational health and social service choices for the well-being of Scarborough's diverse communities. We cultivate vital community services by promoting healthy lifestyles while delivering a comprehensive range of culturally competent health and social services programming. Our I2CARE values ensures that we, as a work community, treat all with, inclusivity, innovation, collaboration, accessibility respect and equity.

As an employer, we strive for excellence as a workplace and are committed to building a workforce that enhances our capacity to meet the needs of the diverse communities we serve.

**Centralized Intake Worker**
1 - Full-Time, 1-Year Contract (35 hours per week)

**Reporting To**:Manager, Community Health and Support Services

**Purpose**:
As a critical first point of contact, the Centralized Intake Worker (CIW) is the gateway to SCHC’s programs and services. Utilizing their program knowledge, skills and judgment, the CIW will review and prioritize all referrals, respond to program/service inquiries, as well as ensure that the client intake/discharge processes are carried out in a timely, accurate and sensitive manner. The CIW will also make internal and external referrals, as appropriate, and act as a linkage for clients and patients across SCHC services and the broader healthcare system.

**Key areas of responsibility**:

- As the first point of contact for SCHC the CIW will:

- Work in a fast paced environment independently and as part of a team.
- Utilize critical judgment to determine the priority, urgency and types of service provision needed for new clients.
- Ensure referrals for all SCHC services are complete, prioritized and classified by the urgency and level of care or support required.
- Open new client files and complete the centralized intake documentation, including demographic and other required information in an accurate manner.
- Ensure service requests and referrals are monitored so that all clients and families receive timely responses with follow up calls to determine if the care/service needs have been met.
- Provide ongoing support and short-term coverage to Program Worker and Coordinators when needed.
- Act as an initial and final point of contact for clients, their families and caregivers.
- Assist with service/care transitions.
- Utilize effective care coordination and communications strategies as required.
- Provide SCHC programmatic information to prospective clients, referring health care professionals and community members.
- Provide information about the spectrum of SCHC services to support smooth transitions of care and service from one point of care to the next.
- Manage client information and assist with ensuring it is up-to-date and meets SCHC documentation policy standards.
- Participate and attend agency wide committees.
- Perform other duties as assigned that are reasonable within the scope of the job.

**Preferred Qualifications (Knowledge, Experience)**:

- Diploma or Degree from an accredited academic institution.
- Three to five years administrative experience in a healthcare or community setting.

**Essential Competencies (Skills and Attributes)**:

- Oral and/or written fluency in other languages would be considered an asset.
- Knowledge and proficiency with Microsoft Office.
- Working knowledge of electronic records management an asset, such as, PSS.
- Demonstrated knowledge of health care system as it relates to community support services.
- Demonstrated problem solving and critical thinking.
- Demonstrated time management and ability to work autonomously.
- Excellence in communication, partnership building and inter professional care commitment.
- Demonstrated commitment to continuous learning and professional development.

**Significant Working Conditions**:

- Hybrid work environment.

**Remuneration**:$19.52 - $22.46
**Pay Band**:K

**Please note**:All other conditions of employment are set out in the collective agreement between SCHC and SEIU.
- We would like to thank all applicants; only those invited to interviews will be contacted. _

**If you require any accommodation, please advise Human Resources. As a condition of employment all new hires must be legal to work in Canada. You will also be required to undertake a Vulnerable Sector Screening with Police Services.**

**SCHC is committed to providing a barrier-free environment for all stakeholders including our clients, employees, job applicants, suppliers and any visitors who may enter our premises, access our information or use our services. We respect and uphold the requirements set forth under the **_**Accessibility for Ontarians with Disabilities Act, 2005, **_**and its associated regulations. SCHC will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection

  • Centralized Intake Worker

    5 months ago

    Scarborough, Canada Scarborough Centre for Health Communities Full time

    Scarborough Centre for Healthy Communities (SCHC) is dedicated to meeting the diverse, holistic health needs of the people of Scarborough by addressing the physical, mental, social, financial and environmental aspects of their health. Through the promotion of healthy lifestyles and delivery of a comprehensive range of culturally competent health and social...

  • Help Ahead Intake Worker, Cpi

    5 months ago

    Scarborough, Canada STRIDES TORONTO Full time

    **ABOUT US** **ABOUT THE ROLE** The **Help Ahead Intake Worker, Central Point of Intake **is a full-time permanent position that provides a central point of access via multi-media for infants, children, youth, and their families to 24 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and...

  • Help Ahead Intake Worker, Cpi

    1 month ago

    Scarborough, Canada STRIDES TORONTO Full time

    **ABOUT US** **ABOUT THE ROLE** The **Help Ahead Intake Worker, Central Point of Intake **is a full-time permanent position that provides a central point of access via multi-media for infants, children, youth, and their families to 24 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and...

  • Help Ahead Intake Worker, Cpi

    5 months ago

    Scarborough, Canada STRIDES TORONTO Full time

    **ABOUT US** **ABOUT THE ROLE** The **Help Ahead Intake Worker, Central Point of Intake **is a full-time permanent position that provides a central point of access via multi-media for infants, children, youth, and their families to 24 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and...

  • Help Ahead Intake Agent

    5 months ago

    Scarborough, Canada STRIDES TORONTO Full time

    **ABOUT US** **ABOUT THE ROLE** The **Help Ahead Intake Agent, Central Point of Intake **is a full-time permanent position that provides a central point of access via multi-media for infants, children, youth, and their families to 24 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and conducting...

  • Intake Worker/admin Assistant

    5 months ago

    Scarborough, Canada Polycultural Immigrant and Community Services Full time

    **Position Title**:Intake Worker/Admin Assistant **Organization Structure**:Reports to the Programs Manager **Job Status**:Full-time **Number of Positions**:1 **Location**:Scarborough South **Wages**:$24.26/hour for 35 hours/week **This is a bargaining unit position.** **About Polycultural** Be a part of Polycultural Immigrant and Community services!...

  • Help Ahead Intake Agent, Cpi

    5 months ago

    Scarborough, Canada Strides Toronto Full time

    **ABOUT US** **ABOUT THE ROLE** The **Help Ahead Intake Agent, Central Point of Intake **is a full-time permanent position that provides a central point of access via multi-media for infants, children, youth, and their families to 23 Children, Youth Mental Health (CYMH) Services in Toronto by identifying need, compiling relevant information, and conducting...

  • Manager, Intake and Autism Services

    5 months ago

    Scarborough, Canada STRIDES TORONTO Full time

    **ABOUT US** **ABOUT THE ROLE** The **Manager, Intake and Autism Services** is a full-time contract role for eight (8) months, which will lead a team of mental health and autism intake workers who provide access to services and organize groups to deliver skill building programs to children and their families. Maintain waitlists for mental health and autism...

  • Child & Youth - Intake Worker

    3 months ago

    Scarborough, Canada Scarborough Health Network Full time

    Job Number: JR100876 Job Title: Child & Youth - Intake Worker Job Category: Paramedical Hospital Location: Centenary Site **Job Type**: Temporary (Fixed Term), Part time Contract Duration: 8 months Number of Positions: 1 Union: OPSEU Minimum - Maximum Hourly Rate: $36.96 - $43.87 Hours: Days, Afternoons, Evenings, Nights, Weekends, Holidays Across...

  • Shelter Youth Worker

    5 months ago

    Scarborough, Canada YouthLink Full time

    **Shelter Youth Worker - Weekend Overnight** **(Permanent, Part-time 14 hours per week)** **Bargaining Unit Position** The Overnight Youth Worker reporting to Senior Manager, Youth Transitional Housing & Shelter Program is required to remain awake throughout the overnight shift to supervise and assist residents within agency policies, procedures and...

  • Shelter Youth Worker

    1 month ago

    Scarborough, Canada YouthLink Full time

    October 8, 2024 **Posting #1456** - **YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces....

  • Social Worker

    5 months ago

    Scarborough, Canada Catholic Charities of the Archdiocese of Toronto Full time

    Rosalie Hall is an accredited Child and Youth Mental Health Centre located in East Toronto. We provide a comprehensive range of specialized care and treatment services and infant mental health interventions focusing on the needs of pregnant youth, young parents, their children, and families. Included in our range of services is an Education and Community...

  • Housing Worker

    2 months ago

    Scarborough, Canada The Housing Help Centre Full time

    The Housing Help Centre provides primarily housing based settlement services to refugees and newcomers to Canada. Housing Worker is responsible for providing housing related information, counseling, advocacy and referrals to community resources to address client’s needs. Worker will ensure that clients have access to timely, accurate and useful information...

  • Shelter Youth Worker

    3 months ago

    Scarborough, Canada YouthLink Full time

    August 29, 2024 **Posting #1449** - **YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces....

  • Residential Services Supervisor 2

    3 weeks ago

    Scarborough, Canada Kennedy House Full time

    **Residential Services Supervisor 2** **Responsibilities of the Supervisor 2** 1. The Supervisor 2 is to provide leadership and direction while on shift, to the Child and Youth Workers/Developmental Service Workers by delegating and ensuring completion of all shift responsibilities effectively. 2. The Supervisor 2 acts as the Supervisor 1 in his/her...

  • Case Worker

    5 months ago

    Scarborough, Canada Scarborough Centre for Health Communities Full time

    Scarborough Centre for Healthy Communities (SCHC) is dedicated to meeting the diverse, holistic health needs of the people of Scarborough by addressing the physical, mental, social, financial and environmental aspects of their health. Through the promotion of healthy lifestyles and delivery of a comprehensive range of culturally competent health and social...

  • Eviction Prevention Worker

    2 weeks ago

    Scarborough, Canada The Housing Help Centre Full time

    **Overview** The work involves with multiple stakeholders (tenants, landlords, legal clinics, social assistance offices, LTB and other service providers in the community) to develop effective solution. The worker also provides wrap-around services to sustain the tenancy. The worker may be available 24/365 to assist clients and expected to work from...

  • Settlement Worker

    5 months ago

    Scarborough, Canada The Salvation Army: Homestead - The Alice M. Walter House Full time

    **Accountabilities**: **1.** **Client Services** - Complete client intakes and assessments according to Policies & Procedures - Provide settlement services, including information, orientation and assistance to IRS clients and students. - Assists clients in navigating government systems including completing required documentation. - Implement case management...

  • Street Outreach Worker

    3 months ago

    Scarborough, Canada Agincourt Community Services Association Full time

    **Job Title**: Street Outreach Services Worker Full-Time Maternity Leave Contract (35 hours per week) **Contract Start date**: September 16, 2024, **Contract End date**: March 31, 2025 **Reports to**: Manager, Homeless Services and Housing Access **DEADLINE TO APPLY**:August 30, 2024** **Background** ACSA is a nonprofit, multi-service agency in...

  • Employment Support Worker

    2 months ago

    Scarborough, Canada Catholic Crosscultural Services Full time

    **Job Description**: **_JOB POSTING_** **_ Employment Support Worker, Asylum Claimants_** **_ (Part-time Contract until December 31, 2024)_** - Catholic Crosscultural Services (CCS) is a settlement agency providing a wide range of services to immigrants and refugees regardless of race, religion or status._ - We are_**_ _**_searching for a part-time...