Client Service Coordinator

6 months ago

Scarborough, Canada TransCare Community Support Services Full time

**Position Overview**:
Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs.

**Primary Duties & Responsibilities**:

- Schedule client requests from intake to termination, with accurate and complete documentation, including all ongoing changes or issues.
- Assign direct service workers for effective client continuity of service and preferences, and efficient worker deployment.
- Monitor client care plans, changing needs, and proactively engage caregivers, contracting organizations, external organization and internal agency resources as appropriate.
- Coordinate information flow from between the client, Agency and funders.
- Resolve day-to-day operational problems, including early identification of emergent issues and monitoring of continuing issues, with escalation to supervisor(s) or manager as appropriate.
- Motivate Personal Support Workers and promote a high standard of service.
- Reconcile payroll time sheets and client schedules and weekly billings for processing.
- Initiate, or initiate and complete, internal and external reports including but not limited to statistics billing, WSIB and incident reporting.
- Participate in client visits or complaint and incident investigation as required.
- Maintain the client base and act as one of the primary contacts for client inquiries.
- Adhere to all regulatory requirements and agency policies and procedures.
- Collaborate with IHS team to ensure operational standards and quality objectives are achieved, and new administrative procedures are implemented.
- Act as back-up to other coordinators and program assistant(s).
- Other tasks as may be assigned.

**Job Specifications: (Minimum Knowledge/Education, Experience, Skills and Abilities normally required for competent performance in the job)**
- College diploma in healthcare or related discipline preferred.
- Previous scheduling experience is required for approximately 150+ clients per case load, preferably in health care; minimum 6 months to 1 year.
- CIMS or AlayaCare experience an asset. Good Microsoft Office and keyboarding (50 wpm) skills.
- Effective communication skills and superior, courteous telephone etiquette; able to defuse and resolve difficult situations and complaints.
- Sensitive and responsive to client and staff diversity (culture, age, language, condition) and communication challenges.
- Excellent organizational skills, attention to detail, and multi-tasking skills.
- Can work independently and as a team contributor in a fast-paced environment.
- Ability to speak another language is an asset i.e. Tamil, Italian, Cantonese or Mandarin.
- Must be fully vaccinated against Covid-19 (two doses of a COVID-19 vaccine were taken).
- A valid driver’s license with vehicle is preferred.
- Strong analytic and time management skills.
- Strong communication skills (both written and verbal).
- Excellent stress management and leadership skills.
- Able to adapt to various environments, and work in individual and/or team settings.

**Work Conditions and Physical Capabilities**:

- Able to work the business hours of 8:30-4:30 and after hours/weekends on-call.
- Office environment, with significant computer and telephone use.
- Can lift and/or carry 6-13.5 kg (15-30 lb).

**Department**:
In-Home Services

**Employee Group**:
Bargaining Unit

**Reports To**:
Supervisor, In-Home Services

**Direct Reports**:
Personal Support Workers (PSWs)

**Hours Per Week**:
On Average 35 Hours

**TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. We offer a continuum of services to facilitate independent living, comfortably and safely in the clients’ homes, and in the community.**

**Job Application Instructions**:
**Disclaimer**:

- The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates._

**Job Types**: Full-time, Permanent

**Salary**: $18.97-$23.35 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have any scheduling work experience? (Yes or No)

**Education**:

- DCS / DEC (required)

**Experience**:

- Customer

  • Client Service Coordinator

    2 days ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - Schedule client requests from intake to termination, with accurate and complete...

  • Client Service Coordinator

    2 months ago

    Scarborough, Canada TransCare Community Support Services Full time

    **Position Overview**: Responsible for scheduling and coordinating client services to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs. **Primary Duties & Responsibilities**: - Schedule client requests from intake to termination, with accurate and complete...

  • Client Service Coordinator

    1 week ago

    Scarborough, Canada TransCare Community Support Services Full time

    **TransCare® Community Support Services is a charitable not-for-profit corporation dedicated to providing home and community support services for people who need assistance due to illness, convalescence, disability, or functional limitations related to aging. We offer a continuum of services to facilitate independent living, comfortably and safely in the...

  • Service Coordinator

    4 weeks ago

    Scarborough, Canada Hart Pump Service Full time

    We are seeking a **Service Coordinator** to join our team. In this role, you will act as the central hub of communication and coordination among customers, technicians, and internal departments. You’ll schedule service calls, dispatch technicians, prepare quotes, process orders, maintain inventory levels, and facilitate efficient workflow to ensure...

  • Client Service Coordinator

    4 months ago

    Scarborough, Canada Bayshore HealthCare Full time

    **Monday to Friday - **10:00 AM to 6:00 PM** - Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the...

  • Client Service Coordinator

    6 months ago

    Scarborough, Canada Bayshore HealthCare Full time

    AFTERHOURS Monday to Friday 3pm-11pm - Make “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling is to be the “difference” by...

  • Client Service Coordinator

    7 months ago

    Scarborough, Canada Bayshore HealthCare Full time

    **Monday - Friday 8am - 4pm** - Make “being the difference” your Career.. - Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. - If your calling is to be the “difference” by...

  • Client Service Coordinator

    3 months ago

    Scarborough, Canada Bayshore HealthCare Full time

    **_** Monday to Friday - Schedule: 3:00PM- 11:00PM **_** - Make “being the difference” your Career.. Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments. If your calling is to be the...

  • Client Care Coordinator

    2 months ago

    Scarborough, Canada Education & Employment Full time

    **Care Coordinator - Nurse Next Door Home Care Services** **Are you passionate about making a difference in people’s lives through compassionate, organized, and client-centered care coordination? If you have a nursing background, a valid driver’s license, and experience with AlayaCare, join our team at Nurse Next Door!** **Position**: Care...

  • Client Service Coordinator

    7 months ago

    Scarborough, Canada Bayshore HealthCare Full time

    Make “being the difference” your Career.. The Client Service Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required. **DUTIES AND RESPONSIBILITIES** - Handle and document prospective...

  • Client Service Manager

    5 months ago

    Scarborough, Canada Bayshore HealthCare Full time

    The Client Service Manager, under the direction of the immediate Supervisor, oversees the coordination of client care schedules by the Client Service Coordinators. S/he is responsible for timely data entry of all client referrals, new orders and updated information. The Client Service Manager oversees all aspects of client service including but not limited...

  • Client Care Coordinator

    1 month ago

    Scarborough, Canada At Your Home Compassion Care Full time

    **Description** Our mission is to support independence, dignity, and quality of life despite age and physical limitations. We aim to help our clients to live independently, in their own homes, for as long as possible. We are currently hiring part-time (approx. $20 - $23 per hour) Client Care Coordinator to work At Your Home Compassion...

  • Client Care Coordinator

    1 week ago

    Scarborough, Canada Amplifon Full time

    **Overview** An estimated 3 million Canadians are hearing-impaired and that number will continue to rise as the population ages. At Amplifon, we are dedicated to serving our clients and helping to make a positive difference in people’s lives through the gift of sound. As a Client Care Coordinator, you are the first point of contact for our customers. You...

  • Service Advisor

    7 months ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Service Coordinator

    2 months ago

    Scarborough, Canada Uforia Infotech Solutions Full time

    **Job Overview**: **Key Responsibilities**: - Coordinate and dispatch service calls, ensuring the right technician is assigned to each task. - Follow up on service calls to ensure all issues are resolved and customer satisfaction is achieved. - Manage and process service-related paperwork, including work orders, and ensure accurate handoffs to the...

  • Automotive Service Advisor

    4 months ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Automotive Service Advisor

    7 months ago

    Scarborough, Canada BDS FLEET SERVICE Full time

    **WE ARE GROWING** At **BDS Fleet Service**, we are a turnkey fleet solution for fleets of all sizes. Our customers vary from small to large organizations, including municipal and federal entities as well as privately owned companies. We are a growth oriented and safety-focused company, we are looking for energetic and driven employees to join our company...

  • Office Administrator

    7 months ago

    Scarborough, Canada REMAX - Kabani Real Estate Full time

    **Company**: **Location**: 6758 Kingston Road, Unit 1, Toronto, Ontario, M1B 1G8 **About Us**: Team Kabani is a dynamic and high-performing group within RE/MAX Rouge River Realty, dedicated to delivering exceptional real estate services in Toronto and the surrounding areas. We pride ourselves on our commitment to excellence, client satisfaction, and...

  • Manager, Client Services

    7 months ago

    Scarborough, Canada Sephora Full time

    **Job ID**: 215117 **Store Name/Number**: ON-Scarborough (0506) **Address**: 300 Borough Drive, Scarborough, ON M1P 4P5, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As Manager, Client Services, you will be responsible for managing all services, classes and events in a specific Sephora store...

  • Customer Service Coordinator

    7 months ago

    Scarborough, Canada Atlantic Packaging Products Ltd Full time

    We are searching for an experienced Customer Service Coordinator Position at our Scarborough location Preprint is actively looking for a seasoned Customer Service Coordinator to join their dynamic and growing organization. Reporting into the Operations Manager this role will be the primary point of contact for post-sales support for a diverse group of...