Patient Experience Coordinator

5 months ago

Scarborough, Canada BODY WORKS PHYSIOTHERAPY Full time

We are looking to hire for our **Patient Experience Coordinator** position. If you are the type of person who is reliable, goal oriented, and who is looking to grow with a company, WE WANT YOU

**Who we are**: Body Works runs like a welcoming team rather than just a clinic. We value longevity in whom we hire, so we invest a lot in our mentorship training program. That is why we have clinicians that have been with us for over 15 years. We continue to grow our business every year and it's our team that has made that happen (even during Covid).

Our clinic focuses on providing healthcare to the GTA with Chiropractors, Physiotherapists, and Massage therapists. In this role, you will be reporting directly to the Patient Experience Manager. You will become a part of the administrative support superstars that back a team of amazing clinicians. We are looking for a friendly, enthusiastic and VERY detailed oriented Patient Experience Coordinator to join our team.

**Company Vision**:
At Body Works Physiotherapy, our vision is to be the premier provider of rehabilitation and wellness services, empowering individuals to achieve their full potential and live their best lives. We are committed to delivering personalized, evidence-based care that addresses each client's unique needs and goals through a multidisciplinary approach. We create a welcoming and supportive environment where everyone feels valued and respected, fostering healing and growth on all levels. We strive to make a positive impact on the health and well-being of our clients and the broader community, promoting lasting health and vitality.

**Core Values**:

- We excel at the boring work with precision, accuracy and efficiency
- We create an exceptional experience that WOW our patients and our colleagues and exceed their expectations
- We believe in being transparent, direct and honest with our clients and colleagues, even if that means delivering difficult news or feedback (We don’t sugar coat things)
- We value authenticity, and integrity and strive to build lasting relationships with our clients and colleagues

**Company benefits**:

- One-on-one mentorship
- Paid training and onboarding
- Paid time off
- Support to help you achieve your goals
- Treatment (in house)
- Career courses that help you build your skillset
- Company sponsored team dinners and outings

**What will be asked of you**:

- Commit to your onboarding so you can get up to speed much quicker
- You want metrics on how you are doing and what areas of the role you need help with
- We will train you on how to offer a great patient experience on the phone
- You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc
- Love to help people even if the environment can be fast paced

**The job duties for this position include**:

- Booking patient appointments
- Taking payments for appointments and products
- Coordinating and organizing patient appointment schedules
- Assisting practitioners with intake forms
- Providing an exceptional customer experience
- Universal Software experience is an asset
- Experienced in Physiotherapy/Chiropractic clinic set up
- Superior communication skills (Verbal and Written in English) and interpersonal relations
- Problem-solving (ability to make right decisions to unexpected situations)
- Fast learner and hard working (must be DETAILED oriented)
- Operate point of sale transaction terminal for accepting cash, credit and debit payments.
- Operate computers to access electronic medical records, schedules and other basic office support software.
- Use automated systems to access, enter, and edit patient information.
- Product knowledge: Orthotics, compression stockings, bracing.
- Must be good with reactivating patients (over the phone).
- Organization of the clinic/space.

**Preferred but NOT required**:

- Inbound or outbound phone experience
- Prior work in a healthcare setting e.g. medical office
- Transportation to float between clinics
- Familiarity with physiotherapy, massage, chiro, acupuncture
- Familiarity with Blue Cross, Medavie, Telus Portal, Provider Connect, Nexgenrx billing systems
- Proficient in use of computers and other office equipment
- Learning new software and data entry
- MANDARIN OR CANTONESE SPEAKING AN ASSET
- Knowledge of general office procedures

This job position comes with many responsibilities. If you feel you fit the above criteria and would like to work amongst a high energy and supportive team, please submit your cover letter and resume.

**Job Type**:Full-time positions available

**Salary**: based on the expertise and skill sets you bring to the position.

25-35 hours per week and will include Saturdays.

**Job Types**: Full-time, Part-time

Saturday Availability is a MUST

Location: SCARBOROUGH

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift

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