On Call Coordinator

2 months ago


Scarborough, Canada TransCare Community Support Services Full time

**Position Overview**:
Responsible for scheduling and coordinating client services, after regular business hours, to ensure a high level of client, partner and worker satisfaction. The position entails direct contact with clients, and managing their needs.

**Primary Duties & Responsibilities**:

- General:

- Provide support for clients and staff in emergency situations.
- Communicate with funders (VHA/HCCSS), staff, clients and or their representatives
- All agency policies, procedures and practices must be adhered to (see copies in handbook).
- Scheduling:

- Receive and respond to after-hours calls from funders, clients and staff regarding services.
- Rescheduling or updating changes of schedules as they occur.
- Intake and scheduling of new clients.
- Reporting and Documentation
- Notifies all contractors of any changes in regards to client’s status, services or emergencies.
- Provide required information through verbal and written reports to all personnel within the department.
- Documentation in AlayaCare.
- VHA Billing Change Form must be completed for service schedule changes.
- Documentation of all incident reports from client or staff and sent to Manager/Supervisor immediately.
- Documentation of staff reports and feedback.
- Advises Management of all status of work in progress and potential risks that will impact quality of services.
- This position involves extensive telephone work and interaction with caregivers, clients and funders.
- Perform other duties and responsibilities as directed by Program Manager.

**Job Specifications**:

- Must have prior scheduling experience, in a Healthcare setting preferred.
- College diploma in healthcare or related discipline preferred (i.e. Gerontology or Social Services).
- Experience working in Home Care, Home Health or senior related services would be an asset.
- Familiarity with medical office terminology.
- AlayaCare experience an asset.
- Good Microsoft Office and keyboarding (50 wpm) skills.
- Effective communication skills and superior, courteous telephone etiquette; able to defuse and resolve difficult situations and complaints.
- Sensitive and responsive to client and staff diversity (culture, age, language, condition) and communication challenges.
- Excellent organizational skills, attention to detail, and multi-tasking skills.
- Can work independently and as a team contributor in a fast-paced environment.
- Ability to speak another language is an asset i.e. Tamil, Italian, Cantonese, Mandarin.
- Strong analytic and time management skills.
- Strong communication skills (both written and verbal).
- Able to adapt to various environments, and work in individual and/or team settings.
- Detail oriented with excellent documentation and reporting skills.

**Work Conditions and Physical Capabilities**:

- Available to be on-call during the period of:

- Weekdays: 4:30pm to the next morning at 8:30am
- Weekends and statutory holidays: AM shift: 6am-2pm and PM shift: 2pm-10pm
- Regular rotation: 1-in-3 weeks for weekdays and bi-weekly for weekends, statutory holidays on rotation
- As needed (backup when other on-call/in-office coordinators are off, 8:30am - 4:30pm)
- Flexibility to attend staff meetings or training sessions as required.
- Must be available to complete in-office orientation (date & time TBD)
- Available to work a minimum of two weeks within a four-week period.
- Work from home, with significant computer and telephone use.
- Will be required to provide coverage for other Client Services Coordinators located in the Head Office, as needed.

NOTE: This is a position in Bargaining Unit.

**About us**:
TransCare® is dedicated to addressing specific clients’ needs including; gender, language and cultural requirements in particular, when providing personal care for older adults with challenges. Selection of personnel will be based on current clients’ needs at the time of posting.

**Disclaimer**:

- The information in this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required by employees assigned to this job. The agency reserves the right to make changes to this position as business dictates._

**Job Types**: Part-time, Permanent

**Benefits**:

- Employee assistance program
- On-site parking
- Work from home

Application question(s):

- Can you attend 2-3 weeks on-site training?

**Education**:

- DCS / DEC (required)

**Experience**:

- health care: 1 year (preferred)
- Scheduling: 1 year (required)

Work Location: Hybrid remote in Scarborough, ON

Application deadline: 2024-10-07


  • Call Centre Agent

    6 months ago


    Scarborough, Canada DREAM HOUSE REAL ESTATE INC. Full time

    **Outbound Calling**: - Place outbound calls to potential clients using a script or a set of talking points. - Engage in meaningful conversations to identify their real estate needs and preferences. - Provide information about available properties, promotions, and services. **Lead Qualification**: - Assess the suitability of leads based on criteria...

  • Service Coordinator

    7 months ago


    Scarborough, Canada J.L. Refrigeration Inc. Full time

    **.L. Refrigeration Inc**. is recognized as one of the leading Supermarket Refrigeration companies in the GTA (Greater Toronto) and surrounding areas. Our mission is to consistently offer our customers superior quality service each and every time. We are looking for a Service Coordinator to join our team. This role is an integral part of our Service...

  • Service Coordinator

    3 days ago


    Scarborough, Canada Uforia Infotech Solutions Full time

    **Job Overview**: **Key Responsibilities**: - Coordinate and dispatch service calls, ensuring the right technician is assigned to each task. - Follow up on service calls to ensure all issues are resolved and customer satisfaction is achieved. - Manage and process service-related paperwork, including work orders, and ensure accurate handoffs to the...


  • Scarborough, Canada RSLR Construction Ltd. Full time

    **Overview**: We are seeking a dedicated and responsible Flagger/Traffic Controller to join our team. As a Traffic Controller, you will work with our construction team to establish safe movement of traffic around the construction zone, in accordance with safety regulations. _This On-Call position may leading to full-time._ _Eligible full time employees will...

  • Service Coordinator

    7 months ago


    Scarborough, Canada J.L. Refrigeration Inc. Full time

    **About the Job** **J.L. Refrigeration Inc**. is recognized as one of the leading Supermarket Refrigeration companies in the GTA (Greater Toronto) and surrounding areas. Our mission is to consistently offer our customers superior quality service each and every time. We are looking for a **Service Coordinator / Dispatcher** to join our team! This role is...


  • Scarborough, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering...


  • Scarborough, Canada LONGFORD INTERNATIONAL LTD Full time

    Automation machinery manufacturer in Scarborough, Ontario looking for a Customer Service Coordinator. Industry competitive salary, profit sharing and benefits. Our company designs, manufactures and installs custom equipment worldwide (in over 70 countries). We have been in business for over 50 years. This is a fulltime position working at our plant. The...


  • Scarborough, Canada Clintar Markham, ON Full time

    **Company Overview** Clintar was founded in 1973 to provide top-quality corporate landscape and snow and ice management services. Today, Clintar is the largest company of its kind in Canada and ranked 27th overall in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing...

  • Sales Coordinator

    6 months ago


    Scarborough, Canada German Star Motors Inc Full time

    **Job Summary**: **Key Responsibilities**: - Phone Call Coordination: - Manage incoming calls and route them to the appropriate sales team members. - Handle customer inquiries, provide information about our inventory, and schedule - appointments. - Sales Team Support: - Assist the sales team with daily tasks, including preparing sales documents and...

  • Scheduling Coordinator

    6 months ago


    Scarborough, Canada Resolve Support Services Full time

    Responsibilities: - Coordinate and schedule appointments for clients - Manage and maintain the shift calendar - Answer phone calls and respond to inquiries in a professional and timely manner - Provide excellent customer service over the phone - Assist with administrative tasks such as filing, data entry, and document preparation - Collaborate with team...


  • Scarborough, Canada Clintar Markham, ON Full time

    **Company Overview** Clintar was founded in 1973 to provide top-quality corporate landscape and snow and ice management services. Today, Clintar is the largest company of its kind in Canada and ranked 27th overall in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing...


  • Scarborough, Canada TONY K REAL ESTATE Full time

    Before I tell you who I am, let’s talk about you. You are a talented salesperson with the ability to talk to a wall. You’ve been complimented on your ability to influence people. You _**LIKE **_to sell. But you’re not *just* a closer. No, no -- you actually care a great deal about seeing your clients get the results they want. You enjoy the thrill...

  • Loader Operators

    6 months ago


    Scarborough, Canada Clintar Markham, ON Full time

    **Company Overview** Clintar was founded in 1973 to provide top-quality corporate landscape and snow and ice management services. Today, Clintar is the largest company of its kind in Canada and ranked 27th overall in North America providing Commercial Outdoor Services. As a leader in the landscape management industry, Clintar rewards high-performing...

  • Home Coordinator

    2 months ago


    Scarborough, Canada Nisa Foundation Full time

    **Home Coordinator Job Description** **Job Title** - Home Coordinator**Job Status** - Full-time (Mon-Fri In-person)**Reports to** - Home Operations Lead**Location** - Nisa Homes Scarborough- Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?_ **What is Nisa Homes?** Working from a holistic,...

  • Home Coordinator

    6 months ago


    Scarborough, Canada Nisa Foundation Full time

    **Home Coordinator Job Description** **Job Title** - Home Coordinator**Job Status** - Full-Time In Person role**Reports to** - City Operations Lead**Location** - Nisa Homes Scarborough- Are you ready to embark on a rewarding journey that enables you to make a meaningful difference in your community?_ **What is Nisa Homes?** Working from a holistic,...

  • Mobile Denturist

    7 months ago


    Scarborough, Canada ON-SITE SPECIALISTS Full time

    On-Site Specialists is looking to recruit dedicated Independent Denturists to perform house call denture services to residents living in contracted long-term care homes and retirement facilities. We are looking to recruit several denturists for the **Scarborough** area. **Why On-Site Specialists?** - Pre-booked clients - Clinics arranged by professional...

  • Salon Coordinator

    6 months ago


    Scarborough, Canada Tonyc Salon Full time

    We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and...

  • Salon Coordinator

    6 months ago


    Scarborough, Canada Natural Solutions Salon & Spa Full time

    We are currently looking for enthusiastic, energetic, and organized coordinators, who love to create an excellent customer experience for our clients. The Salon Coordinator will have a variety of front desk responsibilities including answering inquiries, setting appointments, etc. As well as on the Floor Responsibilities, ensuring customer satisfaction and...


  • Scarborough, Canada AWIN - Donway Ford Full time

    How would you like to work with one of the most prestigious and well-respected automotive groups? Join AWIN, the new owner of Donway Ford in February! We are looking for experienced Business Development Coordinator to join our team! **Benefits** **We offer competitive salaries and generous benefits!** - Excellent Group Benefits package - Group RRSP...


  • Scarborough, Canada Kingscross Hyundai Full time

    **Sales Coordinator & Service Coordinator (Part-time, Full-time, or 6-month contract)** Kingscross Hyundai is looking for motivated Sales Coordinators and Service Coordinators to join our team and one of the hottest automotive brands. We are continuing to build our team of automotive professionals and looking for someone with positive energy and brings...