Operations Manager

3 weeks ago

Burlington, Canada Calian Full time

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.

Location
- Burlington, ONJob Type
- Full Time**Position Overview**:
The Operations Manager plays a pivotal role in ensuring the successful delivery of psychological services to our customers. This position is responsible for managing the Psychological Assessments Services team, operations, business process management, coordinating with cross-functional teams, and maintaining strong client relationships.

**Responsibilities**:

- Oversee the end-to-end delivery of psychological services, ensuring adherence to service agreements and customer expectations
- Lead, mentorm, and motivate team of Managers, Psychological Assessment Coordinators, and Test Administrators
- Develop a formal customer feedback process to monitor and track service performance
- Monitor service performance, identify areas for improvement, and implement corrective actions to optimize service delivery processes
- Conduct service reviews with customers to address concerns, gather feedback, and foster strong relationships
- Collaborate with internal teams to ensure seamless service delivery
- Coordinate and delegate tasks to the Psychological Services team to achieve timely and efficient service implementation
- Foster a collaborative work environment, promoting knowledge sharing and continuous learning among team members
- Manage and monitor budgets, prepare financial forecasts, and approve expenses
- Work collaboratively with Chief Psychologist, seeking guidance on clinical best practice and opportunities for growing book of business
- Travel nationally to customer sites

**Qualifications**:

- 7-10 years’ experience in a professional services-related management role
- 7-10 years’ experience leading an operations role with financial accountability and P&L oversight
- Demonstrated success in leading, coaching, and mentoring a team
- Project management experience with small to medium sized projects
- Ability Experience successfully managing multiple and changing priorities

**Additional Requirements**:

- Ability to obtain a Government of Canada security clearance at the Secret level
- Ability to obtain an RCMP clearance

**How we hire**:

- Our approach- Experience and accommodations- CV and cover letter tips- Interview tips- Our decision**Why Work for Calian**:
**Work Environment**:

- No one-size fits all We give teams freedom of choice in building an ideal work environment.
- Flexible hours, on-site, hybrid, or work from home options depending on the role requirements.

**Impact**:

- Calian is a publicly traded company that keeps the world moving forward.We inspire confidence in our customers’ ability to communicate, innovate, learn, and lead safe and healthy lives.This confidence is achieved through synchronized efforts across our organization to provide our customers with solutions inAdvancedTechnologies, Health, Learning, and IT& Cyber Solutions. This role is part of our corporate team and will work closely with all internal clients who support these business units**Growth and Innovation**:

- Calian is a technology company with an aggressive growth agenda based on our ability to solve significant and complex problems for our customers. In this role, you will be a key member of the Calian.

We put our people first. We encourage employees to advance their Calian career through professional development and corporate career. Calian is an innovative and growing organization—have your ideas heard by pitching to senior leadership through the Calian Idea Contest

**Culture**:

- We lead with trust. We reinforce personal responsibility and accountability. Calian fosters collaboration through open communication and promotes an environment of learning and professional growth.**Diversity and Inclusion**:

- Calian fosters an environment that allows employees to maximize their potential, by nurturing a culture where everyone is valued for their differences.**Total Rewards**:

- Robust company-paid benefits for you and your family starting on your first day. Includes health, dental, vision, employee assistance program (EAP), disability and life insurance for our employees and their dependants. Calian covers the cost of benefit premiums
- Generous time off package that includes paid sick time, volunteer day, family leave days, and paid shutdown period between December 25 and January 1
- A balanced approach to work and life as we understand the importance of your personal lives
- Stock purchase plan with additional contribution from Calian
- RRSP Matching Program

**CEO Quote**:

- And according to our CEO
- **“A freaking awesome team”

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