Regional Operations Manager

3 weeks ago

Burlington ON, Canada Reliance Home Comfort Full time

Regional Operations Manager

LEARN, DEVELOP AND GROW - WITH RELIANCE

By joining Reliance as a Regional Operations Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.

What will you do?

Collaborate with the region's Operations Managers to plan, budget and deliver on operational objectives
Instill a culture and understanding of the imperativeness of Health & Safety in the region, ensuring adherence to H&S practices and policies
Be the regional champion for Customer Experience ensuring that the managers, culture and processes drive customer experience improvement
Responsible for monitoring, measuring and implementing best practice initiatives to ensure that Productivity improvements are realized across all metrics
Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
Instill controls and practices in Inventory management to optimize product/part availability while understanding usage of each item
Oversee the Capital budget for the region by monitoring and optimizing capital costs
Optimize Workforce Planning/call allocation to maximize Customer Experience while maintaining budgeted costs
Align the above objectives to ensure achievement of the planned Margins for the various businesses and the overall region
Manage the region's online reputation by ensuring completion of customer reviews and response to customer issues and concerns
Set and monitor manager performance objectives, goals and criteria; evaluate performance through quarterly performance reviews identifying opportunities for growth and development
Perform regular reviews of cost, quality, safety, customer experience, growth and productivity metrics, setting plans and executing these effectively to drive optimal performance of the operations team and 3rd party partners through goal setting, observation, coaching and reviews
Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
Research and implement company and industry best practices to drive performance improvements
Work with Marketing and Sales on the introduction and operationalization of new products and services

What do we offer?

A generous Compensation plan consisting of base and bonuses.
A comprehensive benefits package and group savings plan.
Ability to win a president's award along with a fully inclusive trip for two.
Ongoing leadership, training and support
Cross-functional career opportunities.
Relocation Opportunities.
Constant internal promotional opportunities.
Individualized career progression plans.

What do you bring?

Minimum of 5 years' progressive general management or operational experience within an organization that provides services to the consumer sectors; preferably within the HVAC market
Demonstrated strong business acumen, attained through completion of a business degree or related experience, with the ability to contribute to the development and execution of strategic plans. Post-secondary business education preferred
Results oriented with a robust operational knowledge; demonstrated ability to consistently meet or over-achieve business growth and profitability targets
Demonstrated results in driving process control, productivity and quality improvement
Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem-solving skills
Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration
Professional negotiation skills with the ability to influence others for operational improvement
Ability to move an idea to implementation with thoroughness and speed
Strong ability to develop effective relationships with team, internal and external stakeholders
Ability to challenge the status quo and bring about positive change

Why Reliance?

Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 1.9 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.

Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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