Fixed Operations Manager

3 weeks ago

Burlington, Canada Setay Automotive Full time

Our company is seeking a Fixed Operations Manager who manages the efficient and profitable operation of the service, recon and delivery departments. The incumbent will direct the activities of the employees with an eye to ensuring positive results in deadlines, productivity levels, and quality standards. Achievement of a reasonable operating profit, customer satisfaction standard, cost control and sales volume targets are required.

**This position requires an incumbent who possesses the following skills and attributes**:

- Excellent communication, interpersonnel and motivational skills
- Previous automotive management expereince
- Ability to coach and train immediate reports and front-line employees
- Solid team building skills
- Ability to effectively resolve customer concerns and issues
- Knowledge and practical experience in a service and parts, recon, and delivery environment
- High level of integrity and responsibility

**POSITION DUTIES AND RESPONSIBILITIES**
- Forecasts goals and objectives for the departments and strives to meet them.
- Hires, trains, motivates and monitors the performance of the service, recon and delivery department managers.
- Prepares and administers an annual operating budget for the service, recon and delivery departments.
- Maintains reporting systems required by general management and the manufacturer.
- Attends managers meetings.
- Monitors the performance of the service, recon and delivery departments.
- Strives for harmony and teamwork within the departments and with all other departments.
- Understands, keeps abreast of, and complies with federal, provincial and local regulations that affect repair operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Holds weekly department meetings and safety talks.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Fosters professional employee development and coordinates with department managers to determine need for advanced training.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Makes customer satisfaction a department priority, ensuring that all personnel are courteous and respectful in their interaction with customers.
- Handles customer complaints immediately and according to dealership’s guidelines.
- Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers.
- Develops dealership service, recon and delivery pricing plans and recommends to director.
- Works with departmental managers to find ways to improve the overall profitability of the dealership.
- Keeps abreast of new equipment and tools available and recommends purchases.
- Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
- Ensure all department staff receive feedback and are managed within the parameters of the supervisory responsibilities list.
- Maintain a daily clean-up program including but not limited to, parking area, waiting room and workspaces inside and outside.
- Communicate and cooperate with other department managers, encouraging teamwork within the dealership (s) by setting the example.
- Comply with all dealer policies and procedures.
- Ensure all Health and Safety policies and procedures in accordance with legislation and company policies are strictly adhered to, including safe use of equipment and proper PPE.
- Actively participates in the functions of the Joint Health and Safety Committee
- Perform duties and responsibilities in accordance with documented procedures set out by the manufacturer and dealership.
- Ensure all municipal, provincial and federal legislation as it pertains to the dealership and the job function are strictly adhered to.
- Performs other tasks, based on management requirements and instructions.

**Job Types**: Full-time, Permanent

**Salary**: $65,110.00-$70,923.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Automotive repair: 5 years (preferred)

Licence/Certification:

- Ontario G license (required)

Work Location: In person

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