Manager, Technical Operations
3 weeks ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. When people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.
**What You'll Bring**:
- Bachelor’s degree or College Diploma in Computer Science or related field
- 7+ years of experience in related role.
- Must have strong oral and written communication skills.
- Advanced PC skills in appropriate Microsoft Office programs required.
- Data analytic skills.
- Detail oriented.
- Strong customer service skills.
- Strong problem-solving skills.
- Ability to manage multiple demands in a fast-paced environment.
- Knowledge in customer Loan origination systems is an asset.
- Data communications skills is an asset
- Working knowledge of Linux or Unix Operation system, and associated programming languages an asset.
- Experience with JSON and SML transaction is an asset.
**Impact You'll Make**:
- Provide expert technical support for our customers, including procuring a new TransUnion solution or product, assisting with systems interfaces and technical set-up, and setting appropriate expectations.
- Are responsible for delivery and execution of customized solutions to our customers, coordinating with ePMO and GT teams.
- Work closely with the TransUnion Client Engineering team to understand proposed and documented solutions.
- Validate new products, product features, and enhancements.
**Deliverables**
- Oversee the management of a group of post-sales technical consultants.
- Ensure work assignments are assigned to staff as engagements are received.
- Review the work of staff ensuring they are delivering on their responsibilities and accountabilities including:
- Updates to tickets
- Opening Rally features
- Providing regular updates to sales/customers/other stakeholders
- Validating solutions in UAT and production
- Handoff to internal stakeholders
- Address day to day work issues technical support staff may bring to your attention, escalating where necessary.
- Advise Management about progress, problems, and activities related to the Technical Onboarding and Technical Support work load.
- Provide and maintain monthly dashboard on team activities.
- Provide coaching and mentorship to the team, providing guidance to associates based on your knowledge and experience.
- Lead regular team meetings.
- Meet with individual team members on a regular basis.
- Provide feedback on staff to Senior Management on a regular and consistent basis.
- Adhere to all Standard Operation Procedures and processes.
- Comply with all consumer reporting, privacy and compliance requirements.
- Provide guidance to other members of the onboarding team.
- Perform other related duties as assigned.
- Accommodation is available, including for applicants with disabilities, in accordance with applicable laws. _
TransUnion's Internal Job Title:
Manager II, Strategic Operations
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