Contact Center Representative

3 months ago

Markham, Canada TD Bank Full time

**Work Location**:
Canada

**Hours**:
37.5

**Line of Business**:
Personal & Commercial Banking

**Pay Details**:
**Department Overview**

**S **upport **ing **and **h **elp **ing **is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **24-hours **a day, **7-days **a week for more than 2 **7 **million **TD **customers. Alongside caring colleagues and supportive leaders, **you’ll **have opportunities to grow and **make a meaningful difference to our customers, **our **communities **and **our **business **.**

**Job Details**

**What **You **’ **ll **Do**

**As the voice of TD, **you’ll **be passionate about **understanding **our customers. **Whether **you’re **assisting **in-bound **customers **with account **inquiries or **resolving an issue by **recommending a TD product or service, **you’ll **help us offer **personalized **support to our **customers **whenever they need it **. **You’ll **consistently **deliver legendary customer service by **making it easy, creating value, and delivering trusted advice to our customers.**

**As a valued member of our Contact Centre Team, you will**:

- **Make people **’ **s day**:s **trive to deliver an **exceptional **customer service **experience **by offering **friendly **support through your knowledge of TD products, **services **and solutions.**
- **Solve problems efficiently**:r **esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.**
- **Achieve your goals**:c **onsistently r **each performance **objectives **, including **customer experience survey results, advice **and **quality goals, compliance regulations **, **and productivity targets **.**
- **Never stop learning**:a **ctively **p **articipat **e **in ongoing training and coaching support **to help **you **continue to **grow and **develop **in your **role **.
**Job Requirements**

**What You Need to Succeed**

**We’re **proud to work with a group of diverse colleague **s **. If you have relevant **experience **that **isn’t **mentioned below, tell us about it in your resume or cover letter.**
- **High School Diploma or equivalent**
- **Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns. (Preference given to those with experience in financial or service industries.)**
- **D **igital literacy across a broad range of devices ( **e.g. **, smartphones, tablets, laptops, headsets, etc.) **.**
- **Flexibility, resiliency, and a positive attitude when responding to challenging situations.**
- **Ability to work **both **independently **and as **part of a team **.**
- **Integrity **when managing sensitive customer information in alignment with **Regulatory and Compliance guidelines related to servicing and sales practices **.
**Additional Information**

**We’re **delighted that **you **’ **re **considering building a career with TD **. Through regular development conversations, training programs, and a competitive benefits plan, **w **e’ **re **committed to providing the support our colleagues need to thrive both at work and at home.**

**Colleague **Development**

**If **you **’ **re **interested in a specific career path or **are **look **ing **to **build **certain skills, we **want to help you succeed. **You’ll **have regular career, development, and performance conversations with your manager, as well as access to a **n online learning platform and a **variety of mentoring programs to help you unlock future opportunities. **Whether you have a passion **for **helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization **at TD **- and **we’re **committed to helping you **identify **opportunities that support your goals.**

**Training & Onboarding**

**We will provide in-person training and onboarding sessions to ensure that **you’ve **got everything you need to succeed in your new role. **Training will be Monday to Friday: 11:00am to 7:00pm for 13 weeks. After training the schedule will shift to night shift hours.**

**Interview **Process**

**Who We Are**:
**TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.**

**TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliv

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