Contact Center Rep Iii, Loss Prevention

3 months ago

Markham, Canada TD Bank Full time

**Contact Center Rep III, Loss Prevention**:

- 432429BR

**Job Category - Primary**
- Call Center

**Work Location**
- 3500 Steeles Avenue East Building 1

**Employment Type**
- Regular

**City**
- Markham

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- Job Description Summary
- Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers. This role contributes to the growth of the business by developing and deepening new / existing relationships.
- This role is required to understand customer needs and identify opportunities to promote products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

**Job Details**
- Job Description
- ** CUSTOMER**
- Create an exceptional customer experience with every client interaction and contribute to the ongoing improvement of the overall customer experience by ensuring advice, service, and inquiries and/or issues are managed promptly and effectively under all conditions
- Identify customer needs and determine solutions to customer problems
- Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions
- Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
- Ensure customer/partner problems are handled appropriately the first time, escalating issues when necessary
- May identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Expected to meet the needs of customers/partners by offering advice/guidance based on their total financial situation and possessing a thorough knowledge of customer/partner life cycle needs
- Identify cross-sell opportunities and/or refer customers/partners to internal Bank partners
- Complete a broad range of financial transactions (e.g., withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Identify customer needs and determine solutions to customer problems, particularly as it relates to digital banking products and services

**SHAREHOLDER**
- Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth
- Promote full suite of products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or hig
- risk transactions / activities as necessary
- Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

**EMPLOYEE / TEAM**
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

**Job Requirements**

**EXPERIENCE & EDUCATION**
- High School diploma, Undergraduate degree and/or
- 1+ years relevant

NOTE: Roles within this job family may require various accreditations and/or licenses based on the business supported and/or regulatory requirements

**Additional Information**

**BREADTH & DEPTH**
- Requires expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity/risk
- Gathers and analyzes data to identify and to help solve complex problems
- Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
- Understands how the team works together to coordinate their efforts and resources to achieve objectives of a business area
- Impacts their own team and other teams whose work acti

  • Contact Center Rep Iii, Loss Prevention

    3 months ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep III, Loss Prevention**: - 425249BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Customer Service Representative III

    2 weeks ago

    Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly skilled Contact Center Rep III, Loss Prevention to join our team at The Toronto-Dominion Bank (Canada). As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, while also contributing to the prevention of loss and fraud.Key ResponsibilitiesProvide top-notch...

  • Customer Service Representative III

    2 weeks ago

    Markham, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleWe are seeking a highly skilled Contact Center Rep III, Loss Prevention to join our team at The Toronto-Dominion Bank (Canada). As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, while also contributing to the prevention of loss and fraud.Key ResponsibilitiesProvide top-notch...

  • Loss Prevention Contact Center Representative

    4 months ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** **Markham Contact Center - Fraud Loss Prevention** "Welcome to TD, how can I help?" Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than...

  • French Overnight Loss Prevention Contact Center

    4 months ago

    Markham, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** - "Welcome to TD, how can I help?" - Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers. - Every day is an opportunity...

  • Contact Center Rep III, Loss Prevention

    4 months ago

    Markham, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Start Date: July 29th, 2024 Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000...

  • Loss Prevention Coordinator

    4 months ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary The Loss Prevention Coordinator will support the Loss Prevention department with administrative needs in corporate stores that include but are not limited to business licenses and the processing of invoices. Additionally, the Loss Prevention Coordinator will monitor the LP Mailbox to support with...

  • Loss Prevention

    3 months ago

    Markham, Canada Sephora Full time

    **Job ID**: 242398 **Location**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage. **ESSENTIAL...

  • Loss Prevention

    4 months ago

    Markham, Canada Sephora Full time

    **Job ID**: 249610 **Location**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage. **ESSENTIAL...

  • Loss Prevention Associate

    3 weeks ago

    Markham, Ontario, Canada Uniqlo Canada Full time

    Job SummaryUniqlo Canada is seeking a highly skilled Loss Prevention Associate to join our team. As a Loss Prevention Associate, you will play a critical role in protecting our company's assets and ensuring the safety of our customers and employees.Key ResponsibilitiesLoss Prevention Initiatives: Implement and execute all Loss Prevention initiatives and...

  • Loss Prevention Associate

    3 weeks ago

    Markham, Ontario, Canada Uniqlo Canada Full time

    Job SummaryUniqlo Canada is seeking a highly skilled Loss Prevention Associate to join our team. As a Loss Prevention Associate, you will play a critical role in protecting our company's assets and ensuring the safety of our customers and employees.Key ResponsibilitiesLoss Prevention Initiatives: Implement and execute all Loss Prevention initiatives and...

  • Loss Prevention Associate

    2 weeks ago

    Markham, Ontario, Canada Uniqlo Canada Full time

    Job Title: Associate in TrainingJob Summary:We are seeking a highly motivated and detail-oriented Loss Prevention Associate to join our team at Uniqlo Canada. As a Loss Prevention Associate, you will play a critical role in protecting our company's assets and ensuring the safety of our customers and employees.Key Responsibilities:Implement and execute all...

  • Loss Prevention Associate

    2 weeks ago

    Markham, Ontario, Canada Uniqlo Canada Full time

    Job Title: Associate in TrainingJob Summary:We are seeking a highly motivated and detail-oriented Loss Prevention Associate to join our team at Uniqlo Canada. As a Loss Prevention Associate, you will play a critical role in protecting our company's assets and ensuring the safety of our customers and employees.Key Responsibilities:Implement and execute all...

  • Contact Center Rep

    4 months ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep - Hybrid Eligible**: - 426740BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** -...

  • Overnight Contact Center Rep

    4 months ago

    Markham, Canada TD Bank Full time

    **Overnight Contact Center Rep - Hybrid Eligible**: - 406256BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Hours/Availability Detail** - 11:45-7:45am **Pay...

  • Loss Prevention Associate Markville

    4 months ago

    Markham, Canada Uniqlo Canada Full time

    **Overall Position Overview** Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe...

  • Overnight bilingual

    2 months ago

    Markham, Canada TD Full time

    Lieu de travail: CanadaHoraire: 37.5Secteur d’activité: Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à...

  • Overnight bilingual

    2 months ago

    Markham, Canada TD Full time

    Lieu de travail: CanadaHoraire: 37.5Secteur d’activité: Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation franche avec votre recruteur et à...

  • Tactical Security Guard

    4 months ago

    Markham, Canada Loss Prevention Services Limited Full time

    **Loss Prevention Services Limited** (LPS) is the premier provider of security personnel assisting a wide client base with retail stores security as well as asset protection. LPS is currently seeking **FULL TIME and PART TIME **applicants in **Markham, ON**. Successful applicants will demonstrate strong knowledge of the Criminal Code of Canada, Citizens...

  • Contact Center Manager

    4 months ago

    Markham, Canada Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...