Loss Prevention Contact Center Representative

7 months ago

Markham, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

**Markham Contact Center - Fraud Loss Prevention**

"Welcome to TD, how can I help?"

Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.

Every day is an opportunity to learn and grow, and help our Customers feel confident that we'll be there for them anytime they need to call usbuying their morning coffee, shopping online, paying their bills, or planning for that next trip.

What You'll Do

The Fraud Loss Prevention team is here to support and educate our customers on how to stay protected from potential fraud, while delivering legendary customer experiences. They itemize fraud transactions, review unusual activity, communicate with various departments within the bank, provide replacement cards and tailored advice on fraud prevention.

You are the voice of TD and your role is to:
**Think Like a Customer** by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

**Act Like an Owner** by contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

**Execute with Speed and Impact** by coming into work at your scheduled time, identifying and meeting your Customers' needs, and protecting the Bank from risk.

**Innovate with Purpose** by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

**Develop Yourself and Colleagues** by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD.

**Job Requirements**

Who You Are

You are passionate about understanding each Customers' needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

Experience & Education Requirements
- High School Diploma,
- Undergraduate degree and/or 1+ years relevant experience

**Additional Information**

What We Offer

As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.

Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.

Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Your Commitment

Training Commitment (Full time hours)

Scheduling Commitment

Full Time shifts to working afternoon and evenings shifts up until 12:00am midnight. We are also hiring for overnight shifts

What's Next?

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities we live in?

**READTH & DEPTH**
- Requires expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Requires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity/risk
- Gathers and analyzes data to identify and to help solve complex problems
- Uses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
- Understands how the team works together to coordinate their efforts and resources to achieve objectives of a business area
- Impacts their own team and other teams whose work activities are closely related
- Recommends modifications to existing advice or customer service processes and solutions to improve the efficiency of the team
- Ev

  • Contact Center Rep Iii, Loss Prevention

    6 months ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep III, Loss Prevention**: - 425249BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department...

  • Contact Center Rep Iii, Loss Prevention

    6 months ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep III, Loss Prevention**: - 432429BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** - Job...

  • Loss Prevention Coordinator

    7 months ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary The Loss Prevention Coordinator will support the Loss Prevention department with administrative needs in corporate stores that include but are not limited to business licenses and the processing of invoices. Additionally, the Loss Prevention Coordinator will monitor the LP Mailbox to support with...

  • Loss Prevention

    6 months ago

    Markham, Canada Sephora Full time

    **Job ID**: 242398 **Location**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage. **ESSENTIAL...

  • Loss Prevention

    7 months ago

    Markham, Canada Sephora Full time

    **Job ID**: 249610 **Location**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular The Loss Prevention Agent protects the assets of a store against theft, and works with the Leadership team to maintain operational controls to reduce shortage. **ESSENTIAL...

  • Loss Prevention Coordinator

    21 hours ago

    Markham, Canada Pet Valu Full time

    Location: Markham, Ontario **Job Description**: Job Summary Reporting to the National Manager of Loss Prevention (LP), the Loss Prevention Coordinator is responsible for supporting the Store Operations department to help resolve and deter theft in retail locations. Additionally, the LP Coordinator will be responsible for maintaining user access and...

  • Tactical Security Guard

    7 months ago

    Markham, Canada Loss Prevention Services Limited Full time

    **Loss Prevention Services Limited** (LPS) is the premier provider of security personnel assisting a wide client base with retail stores security as well as asset protection. LPS is currently seeking **FULL TIME and PART TIME **applicants in **Markham, ON**. Successful applicants will demonstrate strong knowledge of the Criminal Code of Canada, Citizens...

  • Loss Prevention Associate Markville

    7 months ago

    Markham, Canada Uniqlo Canada Full time

    **Overall Position Overview** Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe...

  • Contact Center Manager

    7 months ago

    Markham, Canada Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

  • Uniformed Loss Prevention Officer

    7 months ago

    Markham, Canada The Investigators Group Inc. IGI Full time

    **Job description** The Investigators Group Inc. was founded in 1995. We are an established private investigation and security services company that provides a wide range of investigative solutions for our clients. We are looking to hire Uniformed Loss Prevention Deterrent Guards to assist our many retail clients in Markham, ON and surrounding areas. This...

  • Contact Center Business Analyst

    3 days ago

    Markham, Canada DecisivEdge Full time

    **Contact Center Business Analyst** **People Management: No** **Travel Required: Occasional** **Location: Markham, Ontario** **Join our Team**: We are looking to hire a Contact Center Business Analyst to join our growing CX Transformation team. In this role, you will work as part of a team that helps lead initiatives and projects towards deployment and...

  • Contact Center Optimization Lead

    4 weeks ago

    Markham, Ontario, Canada Enercare Inc. Full time

    OverviewEnercare Inc. is a leading home and commercial services company in Canada, providing innovative products and services across heating, cooling, plumbing, electrical, water heating, and water purification.We prioritize our customers' energy efficiency and work towards a greener tomorrow, starting at home and in our communities.The Senior Director,...

  • Sales Support Specialist

    2 weeks ago

    Markham, Ontario, Canada Computer Talk Technology Inc. Full time

    About ComputerTalk Technology Inc.:We attribute our success to the quality of our staff. With over 400 clients worldwide, we have designed, deployed, and supported contact center and Unified Communication solutions since 1987. Our company is headquartered in Markham, with sites in Montreal and Chicago, making us one of the most successful providers of Cloud...

  • Strategic Contact Center Planning Manager

    4 weeks ago

    Markham, Ontario, Canada Enercare Inc. Full time

    Enercare Inc., a leading provider of home and commercial services, is seeking an experienced Strategic Contact Center Planning Manager to oversee the optimization of resource utilization in our omni-channel contact center.This critical role involves collaborating with internal partners to develop business cases and financial forecasts based on workforce...

  • Contact Center Representative

    3 months ago

    Markham, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Department Overview** **S **upport **ing **and **h **elp **ing **is at the heart of everything **we do **at **our **contact **centr **es **, **and **we’re **proud of the value that we can deliver **24-hours **a day, **7-days **a week for...

  • Contact Center Representative

    4 weeks ago

    Markham, Canada TD Bank Full time

    **Work Location**: Markham, Ontario, Canada **Hours**: 37.5 **Line of Business**: Personal & Commercial Banking **Pay Details**: 45 700 $/$45,700 - 61 000 $/$61,000 CAD **Department Overview** S upport ing and h elp ing is at the heart of everything we do at our contact centr es, and we’re proud of the value that we can deliver 24-hours a day, 7-days...

  • Strategic Director of Contact Center Optimization

    4 weeks ago

    Markham, Ontario, Canada Enercare Inc. Full time

    Enercare Inc. is one of Canada's largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification.Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our...

  • Print Center Representative

    4 days ago

    Markham, Canada Staples Canada Full time

    : 1239222 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Overnight Contact Center Rep

    7 months ago

    Markham, Canada TD Bank Full time

    **Overnight Contact Center Rep - Hybrid Eligible**: - 406256BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Hours/Availability Detail** - 11:45-7:45am **Pay...

  • Contact Center Rep

    7 months ago

    Markham, Canada TD Bank Full time

    **Contact Center Rep - Hybrid Eligible**: - 426740BR **Job Category - Primary** - Call Center **Work Location** - 3500 Steeles Avenue East Building 1 **Employment Type** - Regular **City** - Markham **Time Type** - Full Time **Province/State** - Ontario **Hours** - 37.5 **Workplace Model** - Hybrid **Pay Details** **Department Overview** -...