Vice President, Operations

7 months ago

Toronto, Canada Legal Aid Ontario Full time

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers,and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered,with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability,openness and consistency. Our recruitment process reflects our commitment to equity, diversity andinclusion. Accommodations are available throughout the recruitment process as well as during employmentat LAO. Please direct any accommodation requests to our recruitment team.

**Salary: $165,000.00 - $207,000.00/Year**

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: Primary function

Reporting to the CEO, the Vice President, Operations is responsible for the leadership and implementation of programs that streamline LAO's operational processes and optimize the resources in key areas of the organization. The role oversees LAO's Contact Centre, Intake Operations Support, Operational PolicyManagement, Roster Management, Centralized Services, LAO Law, Clinic Resource Office, and Multiple Language Services. The VP Operations will lead the Operations Division in key strategic areas of focus and change, including:

- Enhancing and expanding the legal, operational, and administrative support provided by the division toassist with consistent and efficient decision making in certificate and roster management issues

**How do I qualify?**:
**Key Accountabilities**:

- As a member of LAO's Executive team, sets vision, direction, goals and priorities for the corporation, and provides input into the development of corporate policy and practices.
- Ensures alignment of projects and operational plans with established priorities and goals
- Monitors and reports to the CEO and LAO Board on progress measured against strategic goals
- Regularly monitors the organization's progress and collaborates with the executive team to developstrategies to improve performance
- Models LAO values, client service philosophy and good management practices and is supportive of an organizational culture that is diverse, inclusive, anti-racist and accessible.
- Acts as a change agent leader, driving the cultural transformation necessary to enable access to justice for

our clients.
- Builds and strengthens operational capacity to execute against the strategic plan
- Ensures appropriate tools, information, business metrics are in place to inform and measure operational performance.
- Effective leadership of employees to encourage inclusion, engagement and high-performance.
- Builds and manages relationships with justice partners and other stakeholders.

**Knowledge, Skills and Experience**:** Required skills & experience**
- 10+ years of progressive experience in a senior level operational leadership role with well-developed knowledge in public sector management. We recognize and value diverse educational backgrounds and experiences. Equivalent professional experience, industry certifications, or a combination of education andpractical experience will also be considered
- Strong inter-personal skills and inclusive relationship style that enables successful relationships with other

departments, staff, stakeholders and executive partners.
- Promotes and demonstrates commitment to diversity, accessibility, equity and inclusiveness.
- Proven track record leading cross functional teams, collaboratively across the continuum of services.
- Strong communication, presentation, negotiation and consulting skills.
- Demonstrated ability to articulate and explain complex concepts and issues to a broad audience and large groups.
- Familiar with decision making s

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