Leasing & Resident Experience Coordinator
4 weeks ago
**Leasing and Resident Experience Coordinator**
For our 20 Stonehill and 25 St Dennis buildings.
The Leasing and Resident Experience Coordinator will report to the Property Manager with duties aligned to office support team, including marketing, operations, and property administration. Working in the on-site rental office they are responsible for community showings and leasing, collaboration on leasing and retention programs, resident communication and customer service, reporting, rent collection and administration.
The Leasing and Resident Experience Coordinator role requires flexible working hours with some weekend work based on business needs. It may require other duties in line with the scope of the role and function of the business.
**RESPONSIBILITIES**
The Leasing and Resident Experience Coordinator’s role may require other duties in line with the scope of the role and function of the business. The Leasing and Resident Experience Coordinator’s primary responsibilities include:
**Marketing and Leasing**
- Perform the overall leasing and resident relations function at the property
- Professionally and courteously handle all telephone and ‘walk-in’ enquiries from prospective residents.
- Registering all prospects using a Guest Registration Card, qualifying prospects to determine their needs and financial capabilities, demonstrating suites and amenities, closing, and follow-up.
- Maintain the customer database and ensure that all leads are responded to, and all traffic documented appropriately.
- Regularly inspect upcoming availability prior to showing same to potential residents. Units in unsatisfactory condition must be identified as such on the rental availability list. Those units, which could potentially go vacant because of the poor condition of same, must be directed to the general manager for immediate intervention.
- Communicate and work with Property Management to ensure suites are delivered on time and as promised, and conduct move in inspections and orientation with residents.
- Maintain a working knowledge of competitive buildings and conduct quarterly market surveys of these properties.
- Provide feedback and recommendations on rental rates, promotions and overall market conditions with a view to maximizing revenue at the property.
- Establish and maintain relationships with community organizations, including local businesses that may add value to the resident experience or result in increased traffic to the property.
- Strive for maximum rental rates with zero vacancy.
- Attend prospect engagement and resident retention events and activities at the property based on your target market, with a view to developing relationships.
- Actively managing the renewal process and retention program with existing residents.
**ADMINISTRATIVE**
- Report on vacancy, traffic, and other metrics on a weekly basis.
- Obtain all required documentation from prospects to facilitate a review and approval by Property Manager including Application Form, employment verification, deposit, to obtain a credit report, photo ID.
- Collect rental payments and tenant requests in the rental office, deliver notices to units and post notices in building when required
- Follow up with tenants regarding rent collection and non-payment
- Monitor the progress of work being done in vacant units, and ensure management is aware of any delays
- Coordinate and schedule day-to-day maintenance jobs in liaison with management
- Adhere to company and industry standards and policies
**DRESS CODE**
1. As a Leasing Consultant, you are the first initial contact between the Landlord and a prospective resident. In the interest of making a good **‘first impression’**, it is important that your attire be appropriate for extensive walking conditions and yet professional in appearance.
2. All shoes must be low-heeled, and comfortable to walk in. Running shoes, sandals, work-boots, and “mules” or flip-flops are not acceptable.
3. Clothing must be clean and in a good state of repair**. **Jeans, sweatshirts, tank shirts, t-shirts, and extreme miniskirts are strictly forbidden.
4. A name badge may be required to be worn.
**POLICIES AND GUIDELINES**
1.All electronic and voice messages left by prospective residents must be returned as soon as possible, but no later than the same day.
2. The personal greeting on voice mail must be updated as information changes. Your voice should be clear and enthusiastic.
3. Encourage appointments or viewings with all prospective callers.
4. We ask that you be flexible with your lunch hours and breaks in order that we may be available to prospective clients on their schedule.
5. All existing and potential residents must be treated in a fair and reasonable manner.
**QUALIFICATIONS**
- **Experience -** 1-3+ years’ experience in residential property management, hospitality, seniors housing, real estate sales or marketing. Experience in Property Management or Leasing an asset. Experience wi
-
Leasing and Resident Experience Coordinator
5 months ago
East York, Canada Valour Group Full timeValour Group is an integrated team of companies that operate, develop, and construct residential and commercial real estate. We are a part of a collaborative group of real estate-based companies, known as One Real Estate Enterprise, with a diversity of offerings such as real estate investment, developments, construction, property management, vacation...
-
Leasing Specialist, Dcri
6 months ago
North York, Canada Del Condominium Rentals Full time**Join Del Condominium Rentals**: Building Communities, Growing Careers Come Build Your Future with Us Although our brand is well known, our strength comes from the talented individuals who make up our company. Our employees are passionate and driven and work collectively to develop some of the largest and most complex projects within the Greater Toronto...
-
Leasing Specialist
6 months ago
North York, Canada Del Condominium Rentals Full time**Leasing Specialist** Do you have what it takes to join one of the leading Condo Property Management companies in Toronto? Are you a charismatic individual who takes pride in promoting and ensuring the highest level of customer satisfaction with every client? You enjoy interacting with others and building relationships. If this sounds like you, we’d love...
-
Regional Leasing Specialist
4 months ago
North York, Canada Greenwin Inc. Full time**What you'll get to do**: - Professionally and courteously handle all telephone and 'walk-in' inquiries from prospective residents. - Encourage appointments or viewings with all prospective callers with proper follow up and professionalism. - Tour the property with prospects while highlighting the quality of the community and lifestyle within the...
-
Leasing Agent
6 months ago
North York, Canada Royal York Property Management Full timeRoyal York Property Management is the premier property management and leasing company in Ontario, boasting an extensive portfolio of over 22,000 properties. What sets us apart is our unique offering of guaranteed rental income to landlords, ensuring peace of mind and financial stability. With a remarkable $10.1 billion in real estate assets under management,...
-
Leasing & General Administrator
6 months ago
North York, Canada Briarlane Rental Property Management Inc. Full timeThis position is full-time with an **immediate start date**. **Essential duties for this role include but are not limited to**: Administration including extensive data entry, distributing correspondence to tenants, answering phones, and other office duties as assigned. - Establishing and maintaining a professional working relationship with tenants, vendors,...
-
Lease Portfolio Manager
6 months ago
North York, Canada Toyota On The Park Full timeAre you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as an Lease Portfolio Manager with Toyota On The Park! **The Company**: At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our...
-
Resident Services Coordinator
6 months ago
North York, Canada Amica Senior Lifestyles Full timeJob Description: **RESIDENT SERVICES COORDINATOR** **_ Amica Bayview Village_** **_ Full Time_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to...
-
Resident Services Coordinator
5 months ago
North York, Canada Amica Senior Lifestyles Full timeJob Description: **RESIDENT SERVICES COORDINATOR** **_ Amica Bayview Gardens_** **_ Full-Time - 6 month contract_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert...
-
Leasing Specialist
2 months ago
North Vancouver, Canada CAPREIT Full time: Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a **Leasing Specialist**. Please note this is an **onsite,** **three (3) month temporary...
-
Leasing Agent
6 months ago
North York, Canada HomeLifeCimerman Real Estate Ltd., Brokerage Full timeWe are looking for an enthusiastic, professional Leasing Agent to assist us with the marketing and leasing of assigned rental portfolios. This individual will have a passion for sales and marketing and will be accountable to maximize revenue and minimize vacancies. Top applicants are proficient multitaskers, are organized, and have strong people skills. - To...
-
Lease Administrator
6 months ago
York, Canada Megapro X Properties Full time**Lease Administrator** **Position Summary** The Lease Administrator is responsible for providing support to the Leasing Department by assisting in achieving departmental and company objectives as well as providing the highest quality service. The Lease Administrator is responsible for accurate and efficient record keeping and ensuring that tenants’ first...
-
Manager, National Leasing
5 months ago
North York, Canada Firm Capital Corporation Full time**Who we are** **Position** Within the Firm Capital Organization, Firm Capital Property Management Corp. is the property manager for a portfolio of multi-residential and commercial properties comprised of retail, industrial, and office across Canada. Firm Capital Property Management Corp. is looking for a _**Manager, National Leasing.**_ This position is...
-
Residence Life Coordinator
7 months ago
North York, Canada Campus Living Centres Full time**Position Summary and Job Magnitude** In addition to the Residence Life coordinator’s (RLC) other operational duties, the RLC is responsible for the operation and organization of the local properties Residence Life services. The RLC is responsible for ensuring that academic and social programming is occurring in the residence. The RLC supervises and...
-
Resident Advisor
5 months ago
North York, Canada Campus Living Centres Full timePosition Summary and Job Magnitude - The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as part of the Residence Life Department is to foster a community environment that eases the student transition into college/university,...
-
Resident & Family Experience Coordinator (Social
6 months ago
North Bay, Canada Sienna Senior Living Full timeEvenings 1400-2200 and every other weekend If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human...
-
Automotive Sales and Lease Portfolio Manager
5 months ago
North York, Canada Toyota On The Park Full timeAre you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as an **Automotive Sales and Lease Portfolio Manager with Toyota On The Park!** **The Company**: At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our...
-
Client Experience Manager
6 days ago
North York, Canada Del Condominium Rentals Full timeJoin Del Condominium Rentals: Building Communities, Growing Careers Come Build Your Future with Us Although our brand is well known, our strength comes from the talented individuals who make up our company. Our employees are passionate and driven and work collectively to develop some of the largest and most complex projects within the Greater Toronto...
-
Assistant Leasing Manager
6 months ago
North York, Canada Downsview Chrysler Full time**Overview**: Downsview Chrysler is seeking a highly motivated self-starter that wants to work hard in an environment that rewards salespeople with unlimited income potential. This position is best for the person with sales experience that does not want to be limited by regular salary plans. The more you sell, the more money they will make. Downsview...
-
Supportive Housing Worker, Leasing
5 months ago
North York, Canada Canadian Mental Health Association Toronto Branch Full time**Supportive Housing Worker, Leasing & Tribunal** **-** **Housing Services (Full-Time Permanent)**: **The Role and Opportunity**: The Canadian Mental Health Association - Toronto is looking for a **Supportive Housing Worker, Leasing & Tribunal Designate **for the Housing Services Team. The Supportive Housing Worker is responsible for the tenancy matters of...