Operations and Marketing Lead

3 weeks ago


Halifax, Canada Easy Platter Full time

We are seeking a dynamic and experienced **Operations Manager** with expertise in authentic Asian cuisines, exceptional customer service skills, and an entrepreneurial mindset. This role is integral to managing and scaling Easy Platter’s operations while maintaining the highest quality standards in food preparation and customer satisfaction.

**Key Responsibilities**:

- **Operational Management**: Oversee daily operations, ensuring efficiency in scheduling, food preparation, and timely delivery of meals to customers.
- **Culinary Expertise**: Guide the development of authentic Asian cuisine offerings, ensuring adherence to cultural and culinary authenticity.
- **Customer Service Excellence**: Manage customer interactions, addressing inquiries, and resolving issues promptly to deliver an outstanding customer experience.
- **Business Development**: Identify opportunities to expand the service, improve processes, and implement best practices for growth.
- **Team Leadership**: Recruit, train, and manage a team of chefs, kitchen staff, and support personnel, fostering a collaborative and motivated environment.
- **Quality Assurance**: Maintain rigorous quality control measures to ensure food safety, consistency, and satisfaction.
- **Partnerships**: Collaborate with local suppliers and stakeholders to source high-quality ingredients and establish strategic partnerships.

**Qualifications**:

- Proven experience in the culinary field with a focus on authentic Asian cuisines.
- Strong background in customer service, with excellent communication and interpersonal skills.
- Entrepreneurial experience, preferably in running or managing a food-related business.
- Leadership abilities with a track record of building and managing high-performing teams.
- Knowledge of food safety regulations and best practices.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency in operational tools and software for scheduling, inventory, and customer management.

**Preferred Qualifications**:

- Bachelor's degree
- Experience with AI or tech-enabled culinary services.
- Familiarity with health-focused meal preparation and dietary requirements.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Opportunity to work with a fast-growing, innovative company.
- A collaborative, inclusive work environment.
- Professional growth and development opportunities.

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Digital Marketing And Operations: 1 year (preferred)

Work Location: In person



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