Sales and Marketing Coordinator

6 months ago

Halifax, Canada Hotel Halifax and the Barrington Hotel Full time

SilverBirch Hotels & Resorts is one of Canada’s leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages independent hotels and hotels operating under major franchise brands, such as Marriott and Hilton.

We are looking for a full-time Sales Coordinator at our Halifax properties.

**What You’ll Do**:

- Manage telephone inquiries for the sales department regarding servicing customers, marketing, and promotional opportunities and account qualifying.
- Provide general office administration including filing, monitoring and replacement of collateral, office supplies, fax/photocopier maintenance etc.
- Assist as needed in preparing proposals, contacts, block space and follow-up regarding room block updates
- Assist with new prospects and target lists, coordination of sales blitzes and client service events.
- Compile and manage database for promotional mailings.
- Assist with preparation for tradeshows and sales missions.
- Assist with monthly action plans with the input of the Director of Sales and Marketing.
- Coordinate meeting room booking procedures, conduct site inspections, track payments and compile and analyze reports relating to wash factors, lost business, sales booking reports and cancellations
- Interact with guests to obtain feedback on product quality and service levels; able to respond to and handle guest problems and complaints.
- Effectively manage budgets to maximize revenue and meet customer needs.
- Assist as needed in strategic planning of budgets and programs including advertising, public/media relations, database/direct marketing, sales promotions, event marketing, website and collateral development.
- Attend pre-event meetings as needed; attend and assist hotel functions when needed.
- Ensure all reader boards are programmed and current.
- Responsible for leading and promoting engaging and creative Social Media content of both hotels across all social media channels.
- Write and maintain content on social media; provide monthly updates to company websites.
- Interact regularly with sales, marketing and hotel leaders to talk about communication/promotion/marketing needs
- Coordinate efforts to manage the customer data
- Other related duties as assigned.

**We Offer**:

- Excellent Training Programs, Competive Compensation and Benefits Package
- Employee and Family Assistance Program and work/life balance
- Discounts at SilverBirch Hotels
- Access to a fitness facility and nutrition information
- Culture focused on Sustainable Engagement in a respectful and safe workplace
- Community Involvement, Volunteer Opportunities and Green Initiatives
- Celebrations for birthdays, anniversaries, and other Hotel events such as a summer BBQ, and annual holiday party

**You Have and You’re Good at**:

- 1-year sales and/or hotel operational experience in a hotel environment.
- Post-secondary education in Hospitality, Commerce, Business Administration or marketing.
- Knowledge of events and catering processes.
- Computer skills including: MS Office: Word, Excel, Power Point, Opera and/or related catering/sales program.
- Sets a positive example for guest relations; pleasant phone manner and professionalism.
- Strong written and verbal communication skills; high level of attention to detail.
- Effective sales skills to secure new business and up-sell products and services.
- Knowledge of Front Office/Reservations/Sales procedures.
- Proven interpersonal and organizational skills.
- Experience with creating and promoting social media content considered an asset.
- Able to multi-task, meet timelines and prioritize in a fast-paced environment.

**Your Hours**:

- Shifts: Will include mostly days M - F (evenings, weekends, and holidays on occasion)

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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