Front Desk Agent/night Auditor

3 weeks ago

Richmond Hill, Canada Canadas Best Value Inn Full time

**SUMMARY**:
Under the general guidance and supervision of the Hotel Manager, the Guest Service Agent/Night Auditor is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly.

**RESPONSIBILITIES**
- Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
- Performs credit card verifications, when declined contacts guest for alternative payment arrangements.
- Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
- Prepares guest keys using key envelopes.
- Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
- Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
- Maintains cashier float as supplied.
- Reports overages and shortages on a daily basis. Responsible to handover an accurate float to the next shift.
- Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
- Mails any delayed guest charge receipts.
- Assists with room reservations and switchboard operation when necessary.
- Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
- Reports to the Manager any guest complaints or security issues.
- Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
- Reports any equipment malfunction, emergency situations or suspicious persons to the Manager.
- Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to the Manager immediately if he/she cannot handle it personally.
- Ensures guest satisfaction.

**REQUIRMENTS**:

- Minimum of 1 years’ experience in Hotel Front Desk role preferred.
- Knowledge of 5star PMS is preferred.
- Day, evening and night availability and flexible working hours for a 24-hour establishment.
- Strong analytical abilities, detail oriented and able to multitask.
- High school or college diploma in Hospitality or Tourism an asset
- Advanced knowledge of Excel & Microsoft Office

Must be available to work on weekends.

Ability to commute
- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Canada's Best Value Inn - Richmond Hill.
- **Please note: Only people who can legally work in Canada can apply.**

Work Location: One location

No Phone Calls Please

**Job Type**: Part-time (Night Shift)

**Salary**: $17 -$18.00 per hour

Schedule:

- Weekends only (Night Shift)

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

**Job Type**: Part-time

Pay: $17.50-$18.00 per hour

Expected hours: 10 - 12 per week

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Evening shift
- Every Weekend
- Morning shift
- Night shift
- Weekends only

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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