Account Development Specialist

3 weeks ago

Burlington, Canada Thermo Fisher Scientific Full time

**About Thermo Fisher Scientific**:
When you’re part of the team at Thermo Fisher Scientific, you’ll do meaningful work, that makes a positive impact on a global scale Join 80,000 colleagues who bring our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. You’ll find the resources here to achieve your career goals and help take science a step beyond by developing solutions for some of the world’s toughest challenges. This includes protecting the environment, making sure our food is safe, and helping find cures for cancer.

**How will you make an impact?**

The primary objective of this role is to support the lead qualification and nurture team and sales account managers by generating more potential customers through contacting customers, planning product sales and ensuring that customer's needs are met.

**What will you do?**
- Become proficient in finding sales opportunities for Biosciences Division (BID) product portfolios
- Understand customer categories, ensure growth opportunities and coordinate with lead qualification/nurture and sales team members
- Provide an outstanding customer experience by using various communication methods to interact with customers
- Develop strategic techniques to prioritize customer engagement
- Provide a high level of customer service excellence to assist customers in the target accounts
- Triage sales leads and ensure the customer is directed to the appropriate selling resource
- Facilitate the information flow between customers, lead generation/nurture specialists, sales reps/ account managers, product managers, customer service and technical services
- Offer pre-set quotes or send the customer to the appropriate selling resource
- Assist in facilitating the pricing agreement renewal process where applicable
- Liaise with internal resources to respond to RFP/RFQs
- Review Data Science-generated leads and engage the Marketing and Sales teams to support action on these leads
- Coordinate with channel partners

The estimated salary range for this position is $63,000 to $68,000. This position will also be eligible to receive a variable annual bonus based on company, team, and/or individual performance in accordance with company policy. Actual compensation will be confirmed in writing at time of offer.

We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:

- A choice of national medical and dental plans, and a national vision plan.
- A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA).
- Tax-advantaged savings and spending accounts and commuter benefits.
- Employee Assistance Program
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short
- and long-term disability, and volunteer time off with company policy.
- Retirement and savings programs, such as our competitive 401(k) US retirement savings program.
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

**How will you get here?**

**Education**
- Bachelor’s Degree in Life Science preferred with related lab experience

**Experience**
- Requires a minimum of 1+ years' related work experience (i.e. - customer services, telephone experience)

**Knowledge, Skills, Abilities**
- Excellent oral, written and presentation communications skills
- Highly motivated, results oriented and self sufficient to meet target goals
- Demonstrates a professional rapport with customers and co-workers
- General knowledge of assigned product portfolio and/or customer segment
- Ability to function effectively in a high-performance team
- Ability to work in fast pace environment and to prioritize workload
- Practical understanding of the sales process & buying cycle
- Computer knowledge, including Microsoft Office packages
- Knowledge of web tools and analytics
- Minimal travel may be required (up to 5%)

**Benefits**:
We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

**EEO/Reasonable Accommodation**:

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