Application Production Support Analyst

1 month ago

Montréal, Canada TekwissenLLc Full time

**Position: Application production support analyst**

**Location: Montreal Canada Quebec H3A 2A6**

**Duration: 24 Months**

**Job Type: Contract**

**Work Type: Onsite**
- As required, functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
- Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis.
- The position will be required to work off normal working hours.

**MAIN RESPONSIBILITIES ** **Level 1 and 2 Support**
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Available for after-hours support activities, when necessary

**Change and Request Management**
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary

**Reporting & Special Projects**
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects

**REQUIREMENTS ** **TRAINING AND OCCUPATIONAL EXPERIENCE**
- Support role experience required ( >5 years’ experience)
- Experience in Banking / Financial sector preferred
- DevOps knowledge will be an advantage

**ESSENTIAL SPECIFIC REQUIREMENTS**
- Strong database skills (Oracle, MS SQL)
- Unix/Linux hands on experience with knowledge of day to day commands
- Scripting experience (Shell, powershell,_)
- Scheduling tools (Autosys)
- Monitoring tools (Sysload, Geneos)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
- Prior experience in a banking environment will be an advantage

**SKILLS AND BEHAVIOURS**
- Strong communication skills (written and verbal)
- Good organizational skills
- Basic office software literacy (Microsoft Office, etc.)
- Professional attitude and good interpersonal behavior
- Autonomy and adaptability; must be able to take initiative and be proactive
- Global financial products knowledge, a plus
- Project management skills, a plus

**Job Types**: Full-time, Fixed term contract

**Salary**: $500.00-$518.00 per day

Schedule:

- 8 hour shift

**Experience**:

- IT support: 5 years (required)
- Microsoft SQL Server: 5 years (required)
- Investment banking: 5 years (required)
- Financial services: 5 years (required)
- PowerShell: 5 years (required)
- sysload: 5 years (required)

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