Application Production Support Engineer

4 weeks ago

Montréal QC, Canada KYYBA Inc Full time

Title: Application Production Support Engineer

Location: Montréal QC H3A 2A6

Email: davidm@kyyba.com

Description;

  • Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)
  • Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by BNP Paribas
  • Provide technical and functional support to business users, mainly in North America, but also worldwide
  • Identify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.
  • Diagnose and resolve data processing problems
  • Support technical and business analysts in defining application production problems
  • Participate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production support
  • Participate in disaster recovery trials (evening and weekend work)
  • Support changes in production environments (evening and weekend work)
  • Work with the development team and suppliers to provide temporary solutions and upgrade application platform software
  • Analyze and improve existing procedures and tasks.
  • Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applications
  • Analyze and suggest improvements to our current production monitoring and warning process.
  • Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.

The strengths and skills that will help you succeed

  • Technical and functional support experience in an environment in contact with clients
  • 5 years of practice in a production environment, preferable in the financial field
  • Good technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessary
  • Knowledge of scripting languages
  • Excellent written and oral communication skills
  • Analytical, documentation and problem-solving skills
  • Good organizational skills; concern for customer service
  • Experience in the financial domain
  • English is required
  • Knowledge of Unix and Linux
  • Ability to work in teams and take initiative

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