Application Production Support Analyst

4 weeks ago

Montréal QC, Canada TekWissen ® Full time

Position: Application Production Support AnalystLocation: Montréal QC H3A 2A6 Duration: 12 Months Job Type: Contract Work Type: Onsite Shift: 8:00am to 5:00pm Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional BankingJob Description: The position at a glance The team is part of a global support group to manage daily risk production for credit bureaus, rates and FX exchanges;Including early-of-day risk, actual commercial risk and PnL explains.The support team is in constant communication with developers, traders, intermediary teams and support teams aligned to the office.The environment in which we work can be noisy, with frequent and sometimes stressful interruptions.With such a demanding environment, a high level of flexibility, patience and confidence is required.The role can be very rewarding, but it will require a high level of commitment to get started quickly.The team works closely with its global counterparts, providing support 24/7 (including on call and weekend) and you should be involved in the rotation of escalating office hours (evenings, weekends and public holidays).The business line is state-of-the-art and highly dynamic, and we operate in an environment that is responsive to their changing needs.Team members have the opportunity to broaden their understanding of GM activity and how the front office functions. It is also possible to learn the different technologies used.In detail Provide technical and functional support for key Global Markets applications. In coverage schedules between 9 am and 9 pm (in winter from 8 pm to 8 pm)Analyze existing tasks and procedures in order to optimize and automate those using standards and tools approved by client.Provide technical and functional support to business users, mainly in North America, but also worldwideIdentify, resolve and monitor production incidents, in consultation with the application production support team, business users, infrastructure teams and internal and external support teams.Diagnose and resolve data processing problemsSupport technical and business analysts in defining application production problemsParticipate in technical analyses, obtaining information on requirements and user acceptance testing for changes in the field of application production supportParticipate in disaster recovery trials (evening and weekend work)Support changes in production environments (evening and weekend work)Work with the development team and suppliers to provide temporary solutions and upgrade application platform softwareAnalyze and improve existing procedures and tasks.Improve the implementation of the Geneos service monitoring tool and make missing checks on automation and applicationsAnalyse and suggest improvements to our current production monitoring and warning process.Maintain existing production-related procedures, processes, and tools with a view to improving their efficiency and enabling the Applications Production Support, Montreal World Markets team to perform more value-added tasks.The strengths and skills that will help you succeed (Must include: Language, years of experience coherent with the corporate title, education level clearly stated)Technical and functional support experience in an environment in contact with clients5 years of practice in a production environment, preferable in the financial fieldGood technical understanding of SQL; ability to carry out research using descriptive data and to provide updates as necessaryKnowledge of scripting languagesExcellent written and oral communication skillsAnalytical, documentation and problem-solving skillsGood organizational skills; concern for customer serviceExperience in the financial domainEnglish is requiredKnowledge of Unix and LinuxAbility to work in teams and take initiativeTekWissen® Group is an equal opportunity employer supporting workforce diversity.

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