Application Production Support Analyst

2 weeks ago

Montréal, Canada Tekwissenllc Full time

**Overview**:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

**RESPONSIBILITIES**

**Production Support**
- Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.
- Coordinate with Level3, DEV and Infra teams related to production issues if escalated and also to help in root cause analysis and timely resolution.
- Ensures issues/incidents are logged in the incident management system on time with relevant details (outage, downtime, dependencies, root cause etc.)

**Application and Batch Monitoring**:

- Monitor batches with the help of available tools and action proactively. Ensure preventive measures are implemented for repetitive issues to avoid the future failures.

**Knowledge Management and Documentation**:

- Owns knowledge base on Wiki and or SharePoint as appropriate.

**Release, Maintenance and Project**:

- Participate in release cycles for functional validation on stag/pre-prod/prod environment.
- Release deployment, post release checks, follow communication.
- Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.
- Participates in regular and required DRP and BCP exercises.

**KEY SKILLS AND QUALIFICATIONS**

**EDUCATION**
- Master/Bachelor degree in Computer Science or IT Systems

**Technical Skills**:

- Minimum 6 years’ of experience of Application Production Support
- Excellent experience on systems like Windows, UNIX and Linux
- Excellent knowledge of databases like Oracle and SQL
- Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.
- Working knowledge or familiarity scripting skills Perl, Python and PowerShell
- Working knowledge of file transfer protocols/tools like - CFT,FTP & SFTP

**Functional Skills**:

- Working experience in IT Systems of banks or financial institutions
- Working knowledge of areas like trade settlement, PnL, Liquidity and Equity Trading
- Working knowledge of processes like change, incident and problem management

**Language**
- English and or French

**Availability (Important)**:

- Flexible in working on public holidays, weekends support and Infra prod changes
- Flexible in working in late shifts starting 11 am or 12 pm.

**Behavior Skills**:

- Ability to provide step-by-step technical and functional help (both written and verbal)
- Enthusiastic to work in challenging environment
- Highly effective team player with collaborate and can-do attitude
- Autonomous and rigorous

**TekWissen® Group is an equal opportunity employer supporting workforce diversity.**

**Salary**: $489.00-$491.00 per day

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