Application Support Analyst

4 weeks ago

Montréal, Canada TEK Group Full time

The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for Regulatory Controls IT.
- Such tasks include change, request, incident and problem management for the department. As required, functional support and user setup may be performed.
- The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
- Assist the user community to resolve technical issues.
- Coverage during weekend and off-hours are on an "as needed" basis.

**Main Responsibilities**
- Manage daily operations requests for assistance and oversee the help desk activity
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
- Manage operations expectations effectively and participate to any task force required by operations if needed
- Perform level 1 and 2 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
- Prepare Test strategy, Test scenarios and test cases for the defects identified
- Liaison and discussion with central teams for all parameterization related issues and any other functional advise on reported issues or proposed solutions
- Work with external infrastructure, monitoring and DBA team to fix the incidents.
- Ensure a smooth follow up of all technical processes (Online, STP and batches )
- Understand the database concepts and provide extractions to users whenever required
- Closely follow up of all generated logs (Online, STP, batches) and alerts and monitor the flows dashboards
- Ensure excellent Communication, reporting and escalation as and when needed.

**Qualifications**
- Bachelor’s degree required; advanced degree considered a plus.
- Minimum 6 years financial industry experience with an emphasis on Custody activity
- Experience with PL/SQL developer
- Familiarity with Autosys, Quality Center, Sailpoint, ServiceNow and Jira.
- Experience in Custodian Industry is a must.
- Prior experience creating requirements documents, functional specifications, process flow diagrams and procedures
- Strong knowledge of asset setup, corporate actions, tax, domestic settlements, income or cash processing is a must in custody domain (at least 2 of these).
- Good written and spoken English is a must.
- Strong Corporate Actions/Tax knowledge in US Market is a major plus
- Overall General IT knowledge is a must

**Job Type**: Permanent

**Salary**: $50.00-$60.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- IT support: 6 years (preferred)
- Production support: 5 years (preferred)
- financial industry: 6 years (preferred)

**Speak with the employer**
+91 9347843649

  • Application Analyst, Support

    1 week ago

    Montréal, QC, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps Implementing risk limits and project plans. Providing second-line support. Troubleshooting technical issues. Basic understanding of network protocols such as TCP/IP & multicast. ~ Familiarity with Linux platform and scripting such as bash. ~ Capable of working autonomously and as...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, QC, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, QC, Canada Sanimax Full time

    Your professional transformation starts hereAre you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company?This job is for you!The Application Support Analyst position supports and...

  • Application Support Analyst

    2 weeks ago

    Montréal, QC, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...

  • Application Support Analyst

    3 weeks ago

    Montréal, QC, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...

  • Application Support Analyst

    1 week ago

    Montréal, QC, Canada Groupe SII Full time

    Application Support Analyst (Intermediate) Infrastructure & DevOps SII Canada About the job: What will be your day-to-day? Your day-to-day responsibilities include, but are not limited to, the following: Assisting with client onboarding and coordination across departments. Providing clients with electronic trading system information. Collaborating on...

  • Applications Support Analyst

    3 weeks ago

    Montréal, QC, Canada Banque Nationale du Canada Full time

    Area of Interest: Information technology A career as an Programmer analyst SAP ABAP in the command center team at National Bank consists of providing application support, investigating and solving complex problems, as well as participating in the improvement of associated work processes. This job allows you to have a positive impact on our organisation...

  • Application Production Support Analyst

    1 month ago

    Montréal, Canada TekwissenLLc Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - As required, functional support and user setup may be performed. - The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive,...

  • Application Production Support Analyst

    7 days ago

    Montréal, Canada Optim Hire (LAD Software Solutions Pvt LTd) Full time

    **Position: Application production support analyst** **Location: Montreal Canada Quebec H3A 2A6** **Duration: 24 Months** **Job Type: Contract** **Work Type: Onsite** - Such tasks include change, user request, incident, and problem management for the department. - As required, functional support and user setup may be performed. - The Analyst shall serve...

  • Application support analyst DevOps

    2 weeks ago

    Montréal, QC, Canada Sanimax Full time

    Your professional transformation starts here Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? The Application Support Analyst position supports and troubleshoots applications, typically working with...

  • Application support analyst DevOps

    3 weeks ago

    Montréal, QC, Canada Sanimax Full time

    Your professional transformation starts here Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? The Application Support Analyst position supports and troubleshoots applications, typically working with...

  • Application Production Support Analyst

    6 days ago

    Montréal, Canada TekwissenLLc Full time

    Position: Application Production Support Analyst Location: Montreal, QC, H3A 2A6 Duration: 12 Months **Job Type**: Contract Work Type: Hybrid Shift: Monday to Friday (12:00PM to 9:00PM) **Job Description**: Position Summary: Diagnosing and resolving incidents. Answering user requests. Ensure daily communication & transition with teams from other time...