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Customer Experience Leader

4 months ago

Toronto, Canada Sunnybrook Health Sciences Centre Full time

We currently have a **Casual **opportunity for a **Customer Experience Leader** in the** Sunnybrook Gift Shops & Retail Vendors **Department at our **Bayview and Holland **Campus.

**Hours of Work:
Weekday: Days ad Evenings; 4 to 8 hours, As per schedule

Alternating Weekend: Days; 4 to 8 hours, As per schedule

This is a Casual position and requires flexibility to work days, evenings, and some weekends. The position rotates between the gifts shops located at the Bayview and Holland sites.

**Summary of Duties**:

- Meet or exceed sales goals by providing exceptional service to all customers, suppliers, vendors, volunteers, and hospital staff
- Use a POS system, accurately process cash and card transactions, balance cash register for shift and total day
- Create and maintain displays to drive sales and provide a visually attractive shopping experience
- Receive, price, and merchandise retail goods in a timely and efficient manner
- Prepare on-line and telephone orders for delivery
- inventories
- Provide leadership, support, and guidance to gift shop volunteers
- Strive for excellence in all areas of retail operations
- Contribute to the success of a large and vibrant retail operation by playing a key role in raising funds for patient
- comfort & care through the operation of a successful hospital gift shop
- Maintain a safe and clean work environment
- Other duties and projects as assigned

**Summary of Duties**:

- Minimum 2 years’ experience in a retail environment
- Demonstrated ability to follow verbal and written instructions
- Demonstrated ability to adhere to all policies and procedures and maintain a safe workplace
- Demonstrated superior retail sales and customer service skills
- Excellent interpersonal and communication skills
- Experience and interest in retail merchandising
- Interest in and awareness of fashion and décor trends
- Ability to accurately handle cash and card transactions, and balance the shift/day
- Ability to deal with multiple and conflicting priorities
- Ability to work as team member in a busy environment
- Proficiency with MS Office and POS systems
- Excellent organizational and time management skills
- Previous experience working with volunteers an asset
- Ability to work at two locations; Bayview & Lawrence and Yonge & Wellesley
- Ability to work days, evenings, weekends
- Ability to work standing for full days, lift boxes, and climb ladders

Human Resources
Sunnybrook Health Sciences Centre

Sunnybrook Health Sciences Centre is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter.

Sunnybrook Health Sciences Centre is strongly committed to inclusion and diversity within its community and welcomes all applicants including but not limited to: visible minorities, all religions and ethnicities, persons with disabilities, LGBTQ persons, and all others who may contribute to the further diversification of ideas.

Please be advised that in order to be eligible for employment at Sunnybrook, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); **AND** have received the final dose of the COVID-19 vaccine at least 14 days ago. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.