Product Support

4 days ago


Acheson, Canada Western Star Trucks (North) Ltd Full time

**POSITION TITLE**:
PSSR Product Support & Sales Representative

**DEPARTMENT**:Parts

**SUMMARY**:
At Western Star Trucks North, we believe truck drivers are essential in keeping our world moving - it’s why we’ve dedicated our business to helping others succeed.

We are a full-service heavy-duty truck dealership, offering new truck sales, parts, service, and body shop work. What started out as a family-owned and operated business all the way back in 1987 has now grown to a group of companies with dealerships with 3 main cities in Northern Alberta.

We believe in building relationships with our customers and getting to know their unique needs. We’re big on communication, keeping our customers and co-workers in the loop every step of the way. And finally, we give a damn. We want our customers to know we care about them and their truck, every step of the way.

Western Star Trucks (North) Ltd. believes in hiring and retaining the best by offering a positive open work environment, Competitive Compensation, Full Benefits including RRSP/TFSA Matching. Opportunities for career development. Fun and inclusive culture

Your primary responsibility will be to promote growth of the WSN Group of Companies with all department offerings and features with a primary focus on part sales, while building new and strengthening existing relationships

**RESPONSIBILITIES**:

- Attain the sale and gross profit objectives set by the company
- Remain current on all products, services and programs we offer
- Maintain a professional appearance and attitude
- Always maintain a positive attitude with Clients and co-workers
- Attend all company functions, both social and business
- Keep communication between departments and branches open and positive
- Conduct regular visits and calls to clients
- Prospecting and establishing new accounts
- Promoting all branches, departments, products and services we offer
- Ensure the utilization of available technologies and programs are used
- Attend regular scheduled meetings to discuss budget shortfalls and responsive
actions, wins, losses, market feedback, issues, concerns and forecasts
- Participate in all makes training and promote all makes offerings
- Attend vendor training as it becomes available
- Complete tasks within expenses budgeted for travel and entertainment
- Make initial contact to new accounts in a timely fashion
- Follow up on delivering of quotes shortly after they are prepared
- Returning of client calls as soon as possible
- Acting upon client requests in a timely, truthful and ethical manner
- Create and populate a customer product worksheet
- Assist in maintaining our Elite Support Certification: Customer focused way of
doing business and cultivate a continues improvement culture
- Required to help when short in the Parts Warehouse for various duties
- Complete training as required
- Responsible for maintaining the cleanliness and maintenance of the assigned
company vehicle and follow our Driver policy

Responsible to follow all companies’ policies and procedures

**QUALIFICATION &**

**EXPERIENCE REQUIREMENTS**:

- Minimum of 3 years of Sales experience
- Minimum of 3 years of driving experience
- Must be sales driven, organized and self-motivated
- Class 5 Drivers License with a clean driver abstract required
- Able to speak, read and write in English
- Able to sit for long periods of time and travel in all weather conditions
- Excellent Customer Service Skills

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Sales: 3 years (preferred)

Work Location: One location


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