Technical Support Specialist
2 weeks ago
This position is based in **Acheson, AB **and offers a** hybrid work arrangement.**
Travel to various customer sites is required, approximately 30% of the time.
Salary range for this role is **$115,000 - $130,000, dependent on qualifications and experience.**
**Responsibilities include but are not limited to**:
- **Develop and maintain an in-depth knowledge** of Komatsu, Bomag & Takeuchi product lines, staying updated on equipment changes, developments, and service requirements. Investigate and resolve mechanical, hydraulic, and electronic system issues using engineering standards, technical manuals, and electronic test tooling.
- **Assist OEMs and SMS Equipment branches** with product assembly, commissioning, and service across all lines, providing technical advice and support. Gather and document equipment failure data, addressing service issues, design deficiencies, and safety concerns, while offering feedback on product reliability and improvement opportunities to relevant departments and OEMs.
**Qualifications**:
Other requirements include:
- Ability to work in a fast-paced, client-focused environment, maintaining strong customer relations.
- A positive, dependable attitude, with the ability to stay calm under pressure and make effective decisions.
- Field experience with heavy equipment is an asset.
- Red Seal certification in a relevant trade is an asset.
As part of our recruitment process you may be required to complete the following:
- Reference Check
- Drug and Alcohol Test
- Pre employment Medical Questionnaire
- Drivers Abstract
**We thank all applicants for their interest, however only those selected for interview will be contacted.**
SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.
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