Mining Technical Support Manager

5 months ago

Acheson, Canada Wajax Full time

**The Opportunity**

Responsible for leading all technical support to external and internal customers including continuous improvement and total cost of ownership (TCO) reduction initiatives, reliability monitoring, and project management of new machine builds. Responsible for the Mining Rebuilt center, regional Parts and service business and the National Mining project team.

**The Role**
- Promote a culture of safety including strict adherence to Wajax EH&S policies and procedures as well as those of the customer and Provincial/Federal OH&S.
- Provide leadership to technical team including workload assignment and balancing, training, and performance management.
- Define and implement a consistent reliability and technical support process and team to ensure:

- Customer technical meetings are beneficial and drive continuous improvement in product problem resolution, engineered upgrades, and OEM support.
- Continuous review of component rebuilds processes and procedures, developing and implementing improvements to add value, increase reliability, and reduce cost.
- Improved communication with OEM on all product problems CI opportunities.
- Project manage mining machine builds and major outages as required including:

- Understand project scope, customer requirements, and terms and conditions.
- Create and/or communicate project schedule, EH&S Plan, and Training/Access requirements.
- Manage and report any changes, delays, technical, legal, or commercial issues that may develop during the project.
- Manage the procurement of auxiliary/support equipment and suppliers as required for assigned projects.
- Support project supervisor(s) as required during builds.
- Responsible for supporting the business of Parts & Service sales to customers.
- Manage Parts & Service sales and ensures profit margin targets are met.
- Identify issues and work with co-workers to resolve them in a timely manner.
- Provide training and support for all Parts & Service technicians and supervisors.
- Ensures that parts inventory levels meet customer demand and service levels meets customer expectations.
- Manage branch personnel performance, safety, training, and customer service.
- Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectations.

Education: Experience's. in Mechanical, Electrical, or Mining Engineering or HET w/ management

Work Experience: 10+ years in mining equipment maintenance, repair, and assembly.

Knowledge: Mining equipment, maintenance planning, organization, reliability engineering, project management, computer skills

**The Company**

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Flexible work arrangements
- Award-Winning Health and Wellness Program

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

**\\ Together we get more done.

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