Operations Manager

4 weeks ago

Calgary, Canada Sephora Full time

**Job Type**: Full Time
**Function**: Logistics/Operations
**Address**:Calgary, AB
**Working Model**:Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

**ABOUT THE ROLE**:
The Operations Manager is a position for our corporate office, on the Distribution team. This role will be remote, based in Calgary, to be able to spend time in our 3PL Western Canada DC (future site to be in Calgary, Alberta).

In this role, you will be responsible to oversee the results of our 3PL DC’s day-to-day outbound operations and special projects. In addition, you will have responsibilities supporting the Transportation and.CA Operations teams on the west coast.

You will be one of the key contacts for stores, the FSC team and the West Distribution Centre. You will play an essential role in day-to-day DC outbound operations and procedure controls and support the Senior Manager, Distribution in addressing service failures and managing recovery efforts.

Key responsibilities include:
Overseeing and supporting our 3rd party DC Operations - including working a nontraditional work schedule at times to support the DCs during open shifts and supporting peak volume periods including evenings, and weekends. Act as the key point of contact with the West DC specific to troubleshooting and escalation.

**WHAT YOU'LL DO**:
Distribution Operations:

- Responsible for monitoring and measuring the day to day of our Outbound Distribution Operations, and coordinating efforts when volumes are above capacity or urgent priorities, or projects need to be addressed
- Ensure accountability with our 3PL DC to meet Service Level Agreements (SLAs) through means of monitoring daily volumes, analyzing and assessing data through various reports and understanding workload capacities
- Provide updates and SLA results with cross-functional partners, and gain alignment as needed
- Monitor accuracy of Outbound forecasts and provide recommendations to DCs and Manager based on trends
- Track department KPIs and provide recommended changes in strategies based on the learnings.
- Responsible to provide context for monthly financial results for West DC Outbound Operations tied to Handling line on the P&L and driving cost saving initiatives through effective measurement and monitoring of results
- Creating data driven reports to share with our internal teams, and drive for improvement in results month over month, year over year
- Manage and maintain Weekly/Monthly Dashboards, summarize results and findings for management and proactively leverage findings to address risks and opportunities
- Perform monthly DC audits and publish results and actions as required
- Leading special projects within the West DC and cross functinoal business partners as required
- Identify opportunities for continuous improvement initiatives to drive results and increase capacity and profitability
- Drive the development, implementation, and documentation of essential processes within your areas of responsibility
- Support the development, implementation, and documentation of essential processes within your role

Transportation:

- Key point of contact for west coast store call outs and afterhours transportation support
- Collaborate & support as needed, providing vacation coverage and backup
- Ensure carriers are meeting their contractual SLAs and action plans are in place as needed.
- Accountable for driving excellent client service for our stores, and addressing any failures in a timely and methodical manner
- Identify opportunities for continuous improvement initiatives to drive results and increase capacity and profitability
- Responsible for costs, service level agreements and performance metrics to identify and resolve problems to achieve efficiencies
- Driving cost saving initiatives through effective measurement and monitoring of results and costs
- Responsible to monitor the correct metrics are being used to report on drivers behind the numbers in finance close meetings
- Effectively support various transportation & compliance projects and initiatives, as needed
- Responsible for producing and summarizing various daily, weekly, and monthly reporting

dotCA Operations:

- Fill in as the back up to the Assistant Manager, dotCA Operations including promise date maintenance, merge windows and holds on global inventory
- Liaise with carriers on adhoc communication and issues

**WHAT YOU BRING**:

- Strong leadership skills
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Proficiency with MS Office, advanced Excel skills preferred
- Strong problem solving and analytical skills, strong numbers

  • Hydrovac Operator

    2 weeks ago

    Calgary, Alberta, Canada Magnum Cementing Sevices Operations Ltd. Full time

    Reporting to the Fluid Services Manager, the Hydrovac Operator is responsible for the participating in and overseeing the successful completion of hydro excavation processes, which includes the operation of hydrovac and other required equipment to excavate, load, dig, or break up rocks, debris, dirt, or other materials. This position will also be expected to...

  • Hydrovac Operator

    2 weeks ago

    Calgary, Canada Magnum Cementing Sevices Operations Ltd. Full time

    Reporting to the Fluid Services Manager, the Hydrovac Operator is responsible for the participating in and overseeing the successful completion of hydro excavation processes, which includes the operation of hydrovac and other required equipment to excavate, load, dig, or break up rocks, debris, dirt, or other materials. This position will also be expected to...

  • Operations Manager

    2 weeks ago

    Calgary, Canada TCR Group Full time

    **About the Company**: Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+...

  • Operations Manager

    3 weeks ago

    Calgary, Canada Oxford Properties Full time

    Why join us? Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story. At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada TCR Group Full time

    About the Company:Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+...

  • Operations Manager

    7 days ago

    Calgary, Canada LTIMindtree Full time

    **Job Req Id**:1282890 **About Us**: - **Job Title**: **Operations Manager** **Work Location** - Calgary, Alberta - Operations Manager is responsible for end-to-end Operations Delivery for the assigned project - includes Team planning, delivery, client interaction, managing project operational parameters and stakeholder management. The primary focus is to...

  • Operations Manager

    4 weeks ago

    Calgary, Canada TCR group Full time

    Operations Manager CA > Calgary YYC About the Company: Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+...

  • Operations Manager

    1 week ago

    Calgary, Canada Alberta Veterinary Laboratories Ltd Full time

    **WE’RE HIRING!** **OUR MISSION** At Alberta Veterinary Laboratories/Solvet (‘AVL/Solvet’), our multi-faceted team is dedicated to promoting the health and welfare of animals. Built on the values of **INNOVATION**, **QUALITY**, **PEOPLE/ANIMALS**, **ACCOUNTABILITY**, **PASSION**, and **SAFETY**, AVL is a Canadian company searching for new solutions...

  • Operations Manager

    3 days ago

    Calgary, Canada T.C.R. INTERNATIONAL N.V. Full time

    Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+ airports in Europe,...

  • Operations Manager

    6 days ago

    Calgary, Canada T.C.R. INTERNATIONAL N.V. Full time

    Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE). TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+ airports in Europe,...

  • Operations Manager

    4 weeks ago

    Calgary, Canada LTIMindtree Full time

    Operations Managers are responsible for end-to-end Operations Delivery for the assigned project - includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The primary focus is to balance the project constraints # budget, scope, time, risk, quality, and resource over the...

  • Operations Manager

    2 weeks ago

    Calgary, Canada Grover & Company Full time

    Do you have extensive operations, business development, and strategic planning experience? Are you a strong relationship-driven leader with a successful track record of building and developing high-performing teams? Do you thrive in a fast-paced team environment? This is an excellent opportunity for an experienced Operations Manager to join Grover Law...

  • Operations Manager

    3 weeks ago

    Calgary, Canada Furniture Connection Ltd Full time

    Job Title: Operations Manager Company: Furniture Connection Ltd Location: Calgary, AB Job Overview: As the Operations Manager at Furniture Connection Ltd, you will play a pivotal role in overseeing and optimizing our operational processes across various business services in Western Canada. Furniture Connection (FC) is involved in the following major...

  • Operations Manager

    2 weeks ago

    Calgary, Canada Shelter Movers Full time

    **About us** We are collaborative, rewarding, and autonomous. Our work environment includes: - Work-from-home days - Growth opportunities - On-the-job training - Flexible working hours **About this Role** Shelter Movers is seeking an Operations Manager to oversee all aspects of the moving and storage services of Shelter Movers in their local Chapter and...

  • Operations Manager

    1 week ago

    Calgary, Canada Tidewater Renewables Full time

    ECO DINE is a service provider that collects and recycles used cooking oil from local restaurants with goals to be partners with local businesses and provide value in all facets of their business. We are constantly enthusiastic about improving our focus on our customer service, quality, and integrity. We are known for our cleanliness and our passion for...

  • Manager, Operations

    1 week ago

    Calgary, Canada CareRx Corporation Full time

    **The Pharmacy Operations Manager is a regulated team member that plays an integral part in the day to day operations of the pharmacy. Leveraging CareRx systems, the Operations Manager is a people leader who will be a part of the management team to ensure consistent production, quality assurance and dispensing requirements to our customers. The Operations...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Larsen & Toubro Infotech Ltd Full time

    Operations Manager Job Req Id: About Us: Job Title: Operations Manager Work Location Calgary, AB Job Description: Operations Managers are responsible for end-to-end Operations Delivery for the assigned project- includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The...

  • Manager, Operations

    2 months ago

    Calgary, Canada Nureva Full time

    As part of our continued growth, Nureva is seeking a** manager, operations** to join our operations team. In this role you will be responsible for managing the day-to-day operations of supply chain logistics in Nureva. You will manage a talented group of people to achieve the company goals. **You will** - Manage contracts with suppliers - Manage staff that...

  • Manager, Operations

    2 days ago

    Calgary, Canada Nureva Full time

    As part of our continued growth, Nureva is seeking a** manager, operations** to join our operations team. In this role you will be responsible for managing the day-to-day operations of supply chain logistics in Nureva. You will manage a talented group of people to achieve the company goals. **You will** - Manage contracts with suppliers - Manage staff that...

  • Operations Manager

    2 weeks ago

    Calgary, Alberta, Canada Classical Christian Schools Full time

    Paideia Classical Christian School , located in beautiful Tampa, Florida, is seeking to hire a Director of Business Operations for the school year. This individual provides strategic leadership that supports the school's mission by effectively managing the school's financial and operational needs. The Director of Business Operations is responsible for a wide...