Operations Manager

4 months ago

Calgary, Canada LTIMindtree Full time

Operations Managers are responsible for end-to-end Operations Delivery for the assigned project
- includes Team planning, delivery, client interaction, trouble shooting, managing project operational parameters and stakeholder management. The primary focus is to balance the project constraints # budget, scope, time, risk, quality, and resource over the project lifecycle. The Operations Manager is responsible for managing all project resources, including subcontractors and for establishing an effective communication plan with the project team and client.

**RESPONSIBILITIES**

Lead all aspects of project planning, documentation, development of success criteria, outcomes measurement and the successful handoff of projects through effective communication

Be responsible for successful delivery of the project by meeting and exceeding the set KPI’s.

Assess team performance and recommend improvements

Handle escalations from Customer, Client, Engineers and End Users

Oversee budget and resource plans to achieve the SOW.

Coordinate the use of appropriate tools and techniques to guarantee the progress of the project and changes to the scope and schedule

Coordinate with Delivery Manager and General Manager for Project Management Reviews

Identify and communicate with the customer for any new business opportunities

Responsible for automating operational activities, adopting lean mythologies and performance optimization

**SPECIALIZATION**

Experience

Above 10 years of support or equivalent experience including a customer facing or customer support roles. 3+ years of Operations/Project management experience is an advantage.

Time of operation:
This team will be in 24X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate customer roster.

**About US**:
**Equal Employment Opportunity Policy**:
LTIMindtree provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Salary Range - $85000 - $95,000

**_Disclaimer_**:

- :L&T Infotech has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need during our recruitment processes, please let us know so that arrangements can be made for the appropriate accommodations to be in place._

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