Operations Manager

6 days ago

Calgary, Alberta, Canada TCR Group Full time

About the Company:


Headquartered at Brussels Airport (BRU-Belgium), TCR is the global leading provider of turnkey solutions for aviation Ground Support Equipment (GSE).

TCR offers expertise in rental and operational leasing of GSE, maintenance, ramp assistance and fleet management. TCR employs approx. 1,500+ people globally and is present in over 200+ airports in Europe, South-East Asia, Australia and North-America.

TCR is operating in a niche market in which it is market leader. The company is growing at a fast pace and introducing its unique turnkey model in the North-American market.

TCR is a company where employees are at the heart of the success of the company.

TCR provides not only a job, but also a long-term commitment in an environment where people can develop themselves and their careers.

TCR is all about fun and passion

Job Purpose:

The Operations Manager will be responsible for Group Operations including safety, standards, maintenance and supply chain. They will develop operational standards and best practices to further safety, sustainability and efficiency. The Operations Manager will support TCR's growth in the region by assisting in new operational start-ups.

Where You'll Create the Most Impact:

  • Safety:
  • Active implementation and rollout of safety culture (zeroharm) in operations.
  • Daytoday safety of TCR operational teams, partners and other airport stakeholders
  • Operations:
  • Development of an organization in which empowerment, accountability & integrity are central pillars.
  • Implementation of an organization with small, agile, selfsteering and accountable local teams. Open communication and team involvement are key.
  • Recruitment of team members.
  • Drive the TCR values in your operations and make sure they are embedded in the behaviors of your team.
  • Leadership involves the active use of valuable feedback from the team.
  • Drive actively the implementation of a serviceoriented organization to exceed customer's expectations.
  • Drive operational excellence.
  • Daytoday operational management, problemsolving and appraisal.
  • Investment in workshop and workshop equipment to efficiently support operations longterm
  • Logistics management such as spare parts, suppliers and airport relations.
  • Fleet and asset management:
  • Ensure compliance with TCR and OEM maintenance standards.
  • Ensure bestinclass operational asset management.
  • Implementation, use and data accuracy of TCR's fleet management systems.
  • Commercial:
  • Develop and maintain positive daytoday operational relationships with customers.
  • Implement a proactive platform for operational customer communication.
  • Management of Service Level Agreements.
  • Startup of new operations.
  • Finance:
  • P&L responsibility and budgeting of the respective sites/workshops.
  • Drive and implement efficiency improvement initiatives.
  • Other
  • Support, define and implement the TCR Americas strategy in line with the group strategy.
  • Bachelor or Master's degree in a relevant field.
  • Demonstrated experience in operational roles within the aviation industry, including Airports, Airlines, Ground Handlers, or Airport Service Providers.
  • Proficiency in ERP systems, with SAP experience being a notable advantage.
  • Ability to manage and protect confidential information effectively.
  • A resultsoriented and proactive approach, complemented by a dynamic personality.
  • Capable of working autonomously and taking initiative.
  • Excellent communication skills in English, both written and spoken.
  • Leadership abilities, including team facilitation, vision communication, delegation, change management, conflict resolution, and direction.
  • Ambition to expand personal responsibilities and the development of the team in a fastpaced, international setting.

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