Operations Manager
7 months ago
Job Title: Operations Manager
Company: Furniture Connection Ltd
Location: Calgary, AB
Job Overview:
As the Operations Manager at Furniture Connection Ltd, you will play a pivotal role in overseeing and optimizing our operational processes across various business services in Western Canada. Furniture Connection (FC) is involved in the following major business services geographically covering western Canada (Saskatchewan to British Columbia):
- Furniture & accessory rental for home staging
- Furniture & accessory rental for living (incl. Airbnb, corporate housing, and temporary relocation
- Furniture & accessory rental for insurance cases
- Furniture & accessory rental for events and productions
- Furniture & accessory rental for office spaces
To address all the above rental purposes, FC over the years has developed a state-of-the-art, client-friendly rental process, distribution services and built up a significant inventory of the following goods that are stored in an organized manner at the FC warehouses:
- Household furniture (for bedrooms, dining areas, living rooms)
- Office furniture
- Event style furniture
- Décor, artwork, accessories, light fixtures, etc.
- Small appliances, electronics, kitchenware, dinnerware, bath and bedding packages, etc. - typically used to support the relocation of individuals
Warehouses typically have an area dedicated to furniture inspection, repair, and upkeep that is equipped with all the necessary tools, hardware, and accessories.
FC has its own fleet of trucks/delivery staff at all locations.
The FC Operations Manager/Company Representative (FC ops manager) will ultimately be responsible for overseeing all operational activities of the FC Calgary branch in full coordination with the Vancouver office and any other operating areas of the company.
Following established procedures, the FC ops manager will allocate necessary company resources towards the strategic, safe and timely implementation of all the projects and jobs to the satisfaction of our clients.
To achieve the above, the FC ops manager will spearhead the hiring and training of new employees, manage jobs and projects, look after regional company assets, and enforce compliance with company processes and procedures, while ensuring financial viability, profitability and forward looking.
To facilitate company growth, the FC ops manager, with assistance and in concert with owners and FC marketing contractor, will actively and consistently participate in and initiate a wide spectrum of business development and marketing initiatives.
The routine responsibilities of the FC ops manager will include, but not be limited to, the following:
- Management of office and warehouse staff, and FC contractors
- Assurance of staff adherence to company policies and procedures
- Promoting safe behavior of FC employees by ensuring awareness and compliance with the company safety policy
- Develop and implement operational strategies to enhance efficiency and productivity in furniture and accessory rental services.
- Assisting FC owners in all business development and marketing efforts
- Addressing client inquiries, the provision of quotes and commercial proposals on new jobs
- Monitor inventory levels and optimize stock management to meet customer demands.
- Organization and coordination of rental and staging jobs with clients and staff
- Supervision and management of contracts and invoices and processing of payments
- Oversight of logistics, FC trucks and assets, supervision of maintenance, and movement of inventory
- Identify areas for improvement and implement solutions to enhance overall operational performance.
The FC ops manager is expected to have the following major skills:
- Capability to work in a fast-paced medium-size business environment, a multi-tasker with a high level of accuracy and organization
- Good appreciation of logístical operations in support of local material moves
- Strong leadership and management skills
- Good knowledge of medium-size business operations, basic accounting, and inventory control systems
- Strong written and verbal communications skills
- Solid computer skills
- Prior experience working in the furniture/interior decoration industries is an asset
- A valid driver’s license and clear driving record
- Flexibility to travel between company regional offices and for business/ procurement meetings in North America and beyond
Join Furniture Connection Ltd as an Operations Manager and be part of a dynamic team dedicated to providing top-notch furniture and accessory rental services across Western Canada. Embrace a collaborative work environment that values innovation, excellence, and customer satisfaction. Grow your career with us as we continue to expand our footprint in the region.
Pay: $70,000.00-$80,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus
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