Operations Support Manager
3 months ago
**Position Overview**:
**Key Responsibilities**:
- Oversee and coordinate day-to-day operational activities to ensure timely and efficient property readiness.
- Collaborate with the housekeeping and maintenance teams to manage property turnovers, inventory, and repairs.
- Assist with vendor management, including contracting, scheduling, and quality control.
- Support guest services by resolving operational issues quickly and effectively, ensuring a seamless guest experience.
- Reservation booking and payment.
- Follow accounting month end accounting tasks
- Utilize and maintain property management software (PMS) to track work orders, maintenance tasks, and other operational duties.
- Maintain communication with property owners, ensuring they are updated on property conditions, maintenance needs, and operational improvements.
- Ensure compliance with health and safety regulations across all properties.
- Monitor operational metrics and suggest process improvements to enhance overall efficiency and service quality.
- Assist in onboarding and training new operations staff.
**Qualifications**:
- Proven experience in operations, property management, or a related field, preferably in the vacation rental or hospitality industry.
- Strong organizational and multitasking skills, with the ability to manage multiple properties and teams.
- Proficiency in property management software (PMS), Microsoft Office Suite, and other digital tools, including App tools.
- Excellent communication and interpersonal skills, with the ability to work with diverse teams and manage relationships with property owners and vendors.
- Knowledge of housekeeping, maintenance processes, and guest services in the vacation rental industry is a plus.
- Ability to problem-solve in a fast-paced environment and handle operational challenges with professionalism.
- Experience in staff supervision and training is highly desirable.
**Tools Needed**:
This is work from home position and in the field. Must have a reliable vehicle, mobile phone, reliable home computer/laptop, and strong home internet package.
Pay: $40,000.00-$50,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- On call
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 1 year (preferred)
- Hotel: 1 year (preferred)
**Location**:
- Victoria, BC (required)
Work Location: On the road
Expected start date: 2024-10-01
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