Operations Support Administrator
3 months ago
**Reports to**
Manager, Technical Services
**Compensation**
$59,000 - $77,000 yearly salary
**Who we are**
Water is the common thread that connects us all. We deliver vital, safe and reliable services which enable our communities to thrive.
Through infrastructure investment and Operational Excellence, we safeguard our natural resources for today and future generations. We’ve got this
The Nexus Water Group team has an opportunity for an **Operations Support Administrator **based out of Langford, BC. This position reports to the Manager, Technical Services, and is responsible for providing administrative support and clerical services to an assigned area or team, to ensure effective and efficient administrative operations. Working cohesively with peers throughout Nexus Water Group/WSES, the Operations Support Administrator maintains solid customer relationships by handling questions and concerns with speed and professionalism. The Operations Support Administrator has strong communication skills and excellent attention to detail. They manage multiple tasks and responsibilities and are continuously re-prioritizing duties. This fast-paced office environment is the main hub for the project and operations team and with a positive attitude, the Operations Support Administrator encourages their team members to overcome obstacles to complete assignments.
**What you'll do**
Major Accountabilities
- Supports the regional operations team, participating in the development and implementation of operating/administrative processes, annual capital/operating budgets, customer agreements, and contractor agreements. Works with local municipality staff and developers coordinating fees and phasing requirements for various projects. Maintains close relationship with City staff and responsible for liasing on administrative matters with the City of Langford, Capital Regional District, Vancouver Island Health Authority and Contractors and consultants.
- Performs general administrative tasks and reception duties, such as planning meetings, completion of expense claims, timesheets, and job costing, assisting in document preparation, greeting visitors, and directing calls and mail as appropriate. Responsible for data management, customizations, and training for Navision system.
- Performs AP/AR duties in compliance with company policies and procedures, including the timely processing of invoices, issuing purchase orders, and maintaining accounting records. Ensuring Parent property files are current and up to date.
General Responsibilities
- Responsible for timely collections of accounts receivables, utilizing BC online services, City View and a third party collection agency
- Act as first point of contact for local operations fielding calls regarding billing and other requests from external stakeholders such as contractors, municipal engineers or planners, legal offices, developers and customers.
- Perform data analysis and prepare supporting documentation for capital expenditure projects
- Assists with health and safety program, updating emergency manuals and contact numbers as required, maintaining emergency contact information for the operations staff and preparing and distributing monthly safety minutes.
- Organizes and maintains various filing systems, including an electronic management system and document
retention program.
- Provides mentorship to less experienced staff Performs other related duties as required
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**What you'll bring**
Education / Experience
- High school diploma
- 2 years related work experience in administrative support, accounting, billing, and/or customer relations Diploma or certification in administration and/or utility billing would be an asset.
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Knowledge/Skills
- High attention to detail
- Strong organizational skills
- Excellent time management skills
- Ability to communicate effectively and professionally orally and in writing.
- Excellent customer service and interpersonal skills
- Ability to perform, organize, and prioritize work independently
- Ability to perform multiple tasks simultaneously with a high degree of accuracy
- Ability to collaborate and work within a team towards common goals
- Skilled in the use of PCs, Teams, Outlook, and Microsoft Office including Word, Excel, and PowerPoint
- General accounting knowledge and mathematical skills Knowledge of utility customer care with water, electrical or gas
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Please note
- Little to no travel required.
- Usage of PC and/or laptop, copy machine, telephone, and other general office equipment.
- Usage of tools for maintenance or repairs
- Lifting or moving up to 25 pounds occasionally
- May stay in one position with little movement occasionally for short periods of time.
**What we offer**
- **Extended Health Benefits**:We offer our employees extended health and dental coverage that is flexible to meet your unique needs. This can include chiropractic, massages or therapy
- **Employee Assistance Program (EAP)**:EAP is readily avail
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