Manager of Supportive Housing

1 month ago

Victoria, Canada Pacifica Housing Full time

**Position Title**:Manager of Supportive Housing**

**Competition**:24-104

**Reports to**: Senior Manager of Support Services

**Union**:BCGEU (Excluded)

**Compensation**: $63k-75k - Commensurate with experience

**Schedule**:8:30am-4:30pm, Monday-Friday (75 hours bi-weekly)

**Posting Closing Date**:November 26. 2024, 2024 at 4pm

**Organizational Focus**:
Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

**Position’s Primary Objectives**:
The Manager of Supportive Housing (SH) is accountable for the successful and efficient operation of supportive housing sites, including:

- providing leadership to a dedicated team in the delivery of services and programs to residents or residents
- Increasing effectiveness and efficiency of overall SH program
- Ensuring policies, procedures and obligations associated with property management are implemented and adhered to
- Contributing to the enhancement of the organization’s community profile
- Contributing as a member of the organization’s management team to achieving and advancing the organization’s vision, strategic goals and operational objectives.

**Key Responsibilities**:
1. As a member of the organization’s management team, the position is accountable for:

- participating in strategic planning and decision-making related to policy development, staffing and human resource management, and budget processes/issues;
- meeting regularly and collaborating with management colleagues to create solutions that advance the successful, efficient, and effective delivery of programs;
- managing issues that may have a broad implication such as critical incidents, community/stakeholder relations, and operational issues;
- providing recommendations and input regarding performance measurement and operational indicators, program changes, and other issues that advance the organization’s vision and goals.
- working closely with the Human Resources team in the delivery of HR Management initiatives.

2. Leads a dedicated team by providing clear and consistent direction and promoting the team’s success through orientation, mentoring and guidance, and performance management:

- Engaging and inspiring team members through positive leadership style and demonstrated behaviours to promote a culture of trust, collaboration and transparency;
- overseeing Supportive Housing staffing through collaboration with the organization’s Human Resources Manager, including staffing issues, recruitment, terminations, payroll, and adheres to related policies and procedures;
- responding proactively to employee relations issues and seeks support from the Senior Manager of Supportive Services and the management team as necessary to ensure positive outcomes;
- implementing the organization’s performance management program to enhance retention and support succession planning;
- supervising and mentoring Supportive Housing frontline staff;
- reviewing and approving staff time cards/time off requests and monitors vacation/wellness time balances for Supportive Housing staff;
- coordinating student practicum placements, including liaising with colleges and universities, mentoring, evaluating, ensuring practicum placement is a fit for the organization;
- working closely with the HR team regarding payroll and benefit issues for staff;
- reviewing and approving Supportive Housing related invoices as needed;
- reviewing and approving expense reconciliation and mileage for Supportive Housing staff.

3. Manages the successful implementation and on-going evaluation of the Supportive Housing program:

- overseeing daily operations, plans, organizes, assigns and reviews the work of Supportive Housing staff to ensure program performance standards and outcomes are met;
- directing staff in the creation and maintenance of resident programs that encourage and support personal growth and help residents develop like skills;
- providing direction and/or directly intervenes to resolve daily operational and high profile resident relations issues;
- attending complex resident discharge meetings in hospital or in the community;
- coordinating complex residents support plans with community resources;
- ensuring staff have up-to-date knowledge of pertinent policies, standards and procedures and adhere to same; taking immediate action to correct non-compliance, including safety protocols such as fire alarms and situations requiring emergency response; and completes and submits appropriate reports;
- prepares and submits regular financial data pertaining to the organization’s PSR program, inc

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