Analyst Ii-infrastructure

3 days ago

Vaughan, Canada Westlake Careers Full time

**SUMMARY**

The Network Analyst II provides reliable, secure, and capable data and wireless services in support of business and manufacturing operations across the enterprise. The scope of the role includes hands-on data and wireless infrastructure architecture design, implementation, optimizing, troubleshooting, and evaluating and deploying new technologies.

The Network Analyst II will work closely with the Manager - Network and Telecom Services to identify and improve the reliability, security and effectiveness of IT network and wireless services. This includes responsibility for managing all procedures related to the identification, prioritization, and resolution of IT problem tickets, including the monitoring, tracking, and coordination of IT response functions. The Network Analyst II will contribute to problem resolution by giving direct, hands-on support to resolve IT operational issues, and mentor/train lower-level team members to ensure that the entire team can effectively respond to service issues. This person will also execute and administer IT operations policies, procedures, and best practices for data and wireless

**DUTIES AND RESPONSIBILITIES**

May include, but are not limited to, the following:

- Working directly with the Team, (Senior Analysts/Principal Analysts/Network Manager), to plan and implement aspects of the design, engineering, and implementation of global network infrastructure with a focus on stability, automation, and innovation.
- Design and implement LAN/WLAN/WAN environments traversing multiple platforms, supporting Enterprise Infrastructure teams on projects including engineering and implementing new and upgrading existing network hardware, code certification as well as keeping the network secure through tactical organizational change.
- Ensure data and telecom services are secure, reliable and performing as needed. Monitor operation of critical services, with a target goal of 99%+ availability during business hours.
- Work with IT Infrastructure and Information Systems leadership to ensure data and telecom infrastructure is capable of delivering services levels required by IT and IS systems.
- Oversee installation and configuration of relevant network and telecom components per design.
- Coordinate response to and resolution of IT incidents and performance issues.
- Maintain redundant systems, policies, and procedures for disaster recovery to ensure effective protection and integrity of data and telecom infrastructure assets.
- Coordinate and maintain change control and testing processes for modifications to the production environment.
- Create, or support creation of, required reports in response to business user needs.
- Conduct research and make recommendations on IT products, services, protocols, and standards in support of procurement and development efforts.
- Perform IT operational and security audits.
- Enforce established IT Security access controls.
- Supervise and/or provide guidance to lower-level members of the team.
- Project Management Responsibilities (for IT Projects as assigned)
- Develop a project plan and statement of work for assigned projects over $5,000 and up to $1,000,000
- On assigned projects, monitor progress of deliverables, co-manage key project risks and issues, and monitor performance of implementation partners as appropriate
- Ensure assigned projects are completed on time and within the approved budget.
- Facilitate and lead technical design sessions to review and/or configure the data and telecom communications infrastructure
- Recommend technical improvements and solutions which would improve business efficiency, quality and/or process while maximizing functionality
- Transfer data and telecom communications technical knowledge to other IT department members including documentation, development, and training delivery
- Test and assist in the development and execution of functional and acceptance test plans
- Able to work weekend and evening hours for maintenance and emergency issues and participate in on-call rotation for the network and telecom team.
- Any additional responsibilities or tasks as assigned.
- Comply with all Company policies and procedures.
- Fully supports Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**
- College diploma or university degree in the field of computer science and/or 8 years equivalent work experience.
- Strong understanding of IT operations, theories, principles, and practices.
- Working technical experience with designing, building, installing, configuring and supporting Cisco data and telecommunications networks.
- 8 years of networking experience; Network Automation experience highly desirable
- CCNP desired
- Cisco ISR and Nexu

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