Retail Account Manager

4 weeks ago

Montréal QC, Canada Equip Outdoor Technologies UK Full time

Equip Outdoor Technologies Ltd specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands Rab and Lowe Alpine. The Equip Head Office is based just outside The Peak District National Park off jct28 of the M1 corridor.

**Equip Outdoor Technologies Canada Inc. is the Canadian office, based in Montreal, which operates the Rab® and Lowe Alpine® brands.**

**Position**:
Great opportunity to join our team as Retail Account Manager

You will be the administrative anchor between our retail accounts (B2B) and our sales and warehouse departments.

**Key Responsibilities of Retail Account Manager (including but not limited to)**:

- Enter and track pre-season orders as well as replenishment orders on our B2B platform.
- Maintain customer account files
- Process invoices and credits
- Liaise with our US and UK warehouse teams as required
- Support the Canadian sales representatives with all the necessary work reports that will facilitate the achievement of our sales growth objectives
- All other related tasks as needed

**Requirements**:
To join us as **Retail Account Manager** you must have:
**Essential**
- Previous experience in a similar administrative position
- Excellent written and spoken skills; native or fluent in English and French
- Be proactive and able to manage multiple projects with multiple teams simultaneously
- Ability to work under pressure in a fast-paced environment, under tight deadlines, and to manage multiple projects and priorities
- Great attention to detail
- Excellent customer service skills
- Able to work as part of a team as well as use own initiative
- Knowledge of Microsoft 365 including Word, Excel, Teams & Outlook

**Desirable**
- Experience with an ERP system; training will be provided for Microsoft Navigation
- Understanding of outdoor clothing and equipment with regards to comfort and product performance
- Ability to speak about clothing and equipment technologies with conviction and able to use real-life experience to help solve customer requests

**Other information**:
**Salary and Benefits**:

- Salary range $50,000 per annum commensurate with qualifications, skills and experience.
- Life Insurance Scheme plus virtual health care
- Employee wellbeing program.
- Early finish on Fridays.
- Free, unlimited access to LinkedIn Learning training resources.
- Great staff discounts on our Rab and Lowe Alpine products.
- Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment.
- Casual dress code.
- We are proud to be a climate neutral company.

**Strictly No Agencies please**
- Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff._
- We are looking for people who are passionate about and can help live our values of_
- Synergy, Ingenuity, Ambition, Determination and Integrity._

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