Retail Account Representative

2 weeks ago

Montréal, Canada Rogers Communications Full time

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity

**We are looking for a Retail Account Representative**

**Responsibilities**:

- Manage assigned store territory to execute on key priorities and metrics
- Build relationships with assigned store’s sales reps and management to achieve quotas and deliver on priorities
- Assist in designing and developing promotions to achieve targeted market share and revenue within territory
- Train and coach Retailer’s Associates on Systems, Tools, Promotions and Plans and highlight key differentiators to increase and/or maintain the Rogers Suite of Products Market Share for new and existing Rogers customers
- Work with Retailers to plan and organize exclusive Rogers and FIDO Weekend Events and onsite duty demo days
- Develop and execute Vendor Fairs/Off-Site Events/Community Events Brand Support and maximize market share
- Timely customer issue resolution and response to Retailer’s escalations/inquiries
- Analyze sales reports and territory sales breakdown by market/banner
- Assign targets and build plans with Retailers based on percentage of contribution
- Gather and provide feedback on market insights and competitive intelligence for assigned territory
- Ensure Rogers/FIDO/Chatr and residential cable products are properly represented (end-caps, functional demo’s, current collateral, etc.)
- Monitor inventory levels and report issues and recommendations to Management

**Qualifications**:

- Post-secondary education in a business-related discipline with between 3 and 5 years' experience in the Telecommunications Industry
- Demonstrated technical competence with MS Office - Word, PowerPoint, Excel, Outlook, and other systems and office automation equipment
- Excellent analytical, problem solving, planning, and organizational skills
- Solid interpersonal, communication, and relationship-building skills
- Ability to work independently and as a team member
- Territory management experience is preferred
- Ability to work effectively under pressure in a fast paced environment
- Willingness to work flexible hours to meet changing deadlines

Schedule: Full time
Shift: Variable
Length of Contract: No Selection
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: Up to 75%
Posting Category/Function: Sales & Account Support
Requisition ID: 282360

Posting Notes: Retail

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