Account Manager

3 weeks ago

Montréal QC, Canada Indicia Worldwide Full time

**Who are we?**

Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realize ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

**What you'll do**:
As an Account Manager, you will work with your assigned client base on multiple pieces of activity to develop strategy, taking responsibility for seamless campaign delivery. You will be responsible for the day-to-day aspects of the client relationship, supporting with growth initiatives and continuous improvement.

**Please note, prior knowledge and experience of print production/POSM is required for this role.**
- Support on assigned projects with day to day client interaction and briefings whilst taking the time to understand your client’s business and key challenges
- Maintain regular client contact with key clients to build awareness of delivery and account status
- Proactively manage client expectations by providing regular activity updates, advice and recommendations to enhance delivery and campaign performance
- Participate in client meetings contributing to the evolution of the client’s marketing strategy and requirements
- Provide input into potential opportunities via interactions with Business Director regarding growth areas across Indicia Worldwide services lines, bringing in the relevant SME to support
- Identify and share any potentially new client stakeholders that could link to growth.
- Support line manager in discussions with clients about their brief requirements and add your thoughts, insights and knowledge to help define their brief
- Support in briefing the production team and get their support on accurate and thorough spec completion and follow the required ways of working
- Support in the development of monthly review of financials and projects delivered highlighting key achievements, challenges and progress against reciprocal KPI’s
- Understand why savings are up/down and proactively take steps to collaborate with key stakeholders to improve performance and ensure data accuracy and completeness
- Support the management of the client, team and supplier conversations on assigned projects to find mutually beneficial outcomes, be it in terms of improved timings, savings opportunities, value engineering, quality, creativity, design, brand presence, etc

**What you'll bring**:

- Background in Production Management, ideally 4+ yrs of experience coming with Account Management experience.
- Demonstrated exposure to multicultural and international environments and ability to effectively liaise with both internal and external stakeholders of all sorts of cultures and backgrounds.
- High level of proficiency in French and English language is mandatory and the ability to communicate both verbally and in writing.
- Relevant experience across multiple industry categories would be beneficial in the marketing/client management industry, i.e., Media, Retail, Digital, Healthcare, Automotive, Banking, Pharma, FMCG, Beverage, etc
- Direct technical knowledge and experience of the print management process including 2D and 3D production.
- Good understanding of entire end-to-end marketing process, from client strategic requirement to cross-channel delivery.
- The ability to create vendor briefs and client presentations.

**The softer skills that we believe, will help you thrive in this role**:

- Commercially aware and focused
- Strong communicator and excellent interpersonal skills at all levels
- Calm under pressure and measured with responses when ‘on the spot’
- Flexibility to adapt to clients’ changing demands and priorities and assist others in identifying their priorities
- Comfortable working collaboratively with multiple internal teams and driving delivery for the client

**Role Requirements**:
This role is based on a hybrid basis from the client office in Montreal.

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