Account Services Retail Lead

1 week ago

Montréal QC, Canada Staples, Inc. Full time

Staples is business to business. You’re what binds us together.

While you may know Staples as the world’s leading office supply company, Staples Promotional Products - a division of Staples - is a national leader in the promotional products industry. At Staples Promotional Products, we help customers build love for their brands with customized merchandise solutions. Whatever story they want to tell, connection they want to make, or goal they need to deliver, Staples Promo makes it easy to design promo experiences that create lasting impact. Join our winning team

What you’ll be doing:

- Responsible for the success of a $4-8M book of online program business, with YoY growth and profitability targets.
- Responsible for $X in revenue through the physical Retail Boutiques.
- Leads/manages team of approx. 3-5+ associates
- Works with the sales team to develop and execute the program strategy, including: a strategic business plan / client calendar for each account; inventory management strategies; program profitability enhancement initiatives; and design and execution of marketing activities.
- Ensures assigned programs meet launch dates, target expectations for margins, SKU count and budgets.
- Manages the relationship with primary customer program contacts.
- Provides clear direction and project management leadership to the Account Services Team and other departments as necessary.
- Manages training & development for in-store Retail Boutique associates.
- Manages inventory & purchasing requirements for in-store Retail Boutique locations (5).
- Manages in-store Merchandising - physical store layout and merchandising placement.
- Manages site-sales on-site at clients.

What you bring to the table:

- You are bilingual in English and French.
- You have an ability to drive change, problem-solve and innovate.
- You are a people leader and are able to hire, coach, train, assess and manage talent.
- You are results-driven, always striving to meet/exceed goals.
- You are collaborative in nature, able to work closely with both internal and external customers.
- You are able to innovate and propose changes to improve procedures, services or products.
- You are highly detail orientated and understand that details can make or break the success of a project.
- You communicate clearly to ensure all internal and external stakeholders are aligned.
- You have an aptitude for project management.

What’s needed
- Basic Qualifications:

- Strong PC skills - primarily Word, Excel and PPT.
- Travel required as necessary.

What’s needed
- Preferred Qualifications:

- Bachelor’s Degree
- Account management experience
- Minimum 2-3 years’ experience managing people.
- Experience overseeing or managing projects
- Merchandising experience an asset (for Retail Boutiques)

We Offer:

- Inclusive culture with associate-led Business Resource Groups
- Vacation Allotment and Holiday Schedule
- Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more

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