Front Desk Agent

2 weeks ago


Ottawa, Canada Holiday Inn Express and Suites - Ottawa Orleans Full time

**Duties**
- Interact effectively with hotel guest and co-workers to create a positive whole experience. Past hotel experience is an asset.
- Welcome and acknowledge guest according to company standards.
- Ensure uniform and personal appearance is clean and professional and ensure cleanliness of front desk and surroundings.
- Handle guest registration, room assignments and accommodating special request whenever possible in a timely manner.
- Process guest departures, calculate charges and receive payment.
- Book, cancel, change room reservations and assist sales department with inputting and coding group bookings.
- Answer all incoming calls in professional manner and operate switchboard station.
- Ability to understand hotel guest requirements and resolve guest complaints on a timely basis.
- Coordinate with Housekeeping to track room status and guest concerns.
- Provide information on hotel facilities, service hours, share general information on point of interest and take on additional duties as required by the hotel.
- Understand basic accounting principles including debit and credit transactions.
- Ensure privacy of guest and proprietary information.
- Follow hotel policies and procedures in reporting accidents, injuries, security and unsafe work conditions.
- All employees of Holiday Inn Express are expected to actively participate in various training, environmental programs and departmental initiatives for a healthy work environment.

**Qualifications** - Able to work a flexible schedule including weekends, evenings and holidays. Canadian or have legal permission to work in Canada (i.e. open work permit). High School graduate or equivalent. Must be able to understand both oral and written instructions in English and French. Good knowledge and comfort using computers; Word, Excel and Opera System. Experience in customer service and ability to deal with guest complaints. Opera PMS is an Asset.

**Salary**: From $17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Work Location: In person


  • Front Desk Agent

    4 days ago


    Ottawa, Canada Travelodge Ottawa West Full time

    **Front Desk Agent - Travelodge Ottawa West** Reporting to the Front Office Manager, the Front Desk Agent is responsible for greeting and registering guests while providing exceptional service! **Responsibilities include but are not limited to**: - Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through...

  • Front Desk Agent

    2 weeks ago


    Ottawa, Canada Travelodge Ottawa East Full time

    Join our Team as a Front Desk Agent! Monday to Friday, 3pm - 11pm Starting Hourly Rate $17.22 Hourly Rate following 3 Month Probationary Period $19.56 Medical benefits provided after 6 months Duties and responsibilities include, but not limited to: - Greeting and registering guests (assigning rooms, issuing room keys or cards) as well as taking...

  • Front Desk Agent

    2 weeks ago


    Ottawa, Canada Travelodge Ottawa East Full time

    Join our Team as a Front Desk Agent! We are looking for someone to cover a leave of absence - shifts are Monday to Friday from 7am - 3pm until April 1, 2023. After April 1, 2023, full time work will continue to be offered working different shifts (7am-3pm, 3pm-11pm, 11pm-7am). Starting Hourly Rate $17.60 Hourly Rate following 3 Month Probationary Period...


  • Ottawa, Canada Best Western Plus Ottawa City Centre Full time

    **FRONT DESK AGENT / NIGHT AUDITOR - FULL TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...


  • Ottawa, Canada Travelodge Ottawa East Full time

    We are looking for someone to join our Team as a Part-Time Front Desk Agent! Shifts are 3pm to 11pm, every Saturday and Sunday Must be flexible to work other hours on weekends and week day nights, if needed $17.60/hr during 3 month probationary period. $19.56/hr following completion of probationary period. Duties and responsibilities include, but not...


  • Ottawa, Canada Best Western Plus Ottawa City Centre Full time

    **FRONT DESK AGENT / NIGHT AUDITOR - PART TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...


  • Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking a full time auditor for our family owned and operated Hotel. Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard;. Guest reservations;. Review and correct all hotel transactions;. Review and correct all hotel credit card transactions;....


  • Ottawa, Canada Courtyard by Marriott Ottawa East Full time

    **Department: Front Desk, Courtyard by Marriott Ottawa East** **Position**:FULL TIME FRONT DESK SUPERVISOR / 1 vacancy/ Non Unionized 1 year term contract **Hours: Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays included** **Report to: Front Office Manager,** ***: The Front Desk Supervisor is responsible to oversee front desk staff to ensure...


  • Ottawa, Canada Courtyard by Marriott Ottawa East Full time

    **Department: Front Desk, Courtyard by Marriott Ottawa East** **Position**:FULL TIME FRONT DESK SUPERVISOR / 1 vacancy/ Non Unionized **Hours: Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays included** **Report to: Front Office Manager,** ***: The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest...


  • Ottawa, Canada Jask salon and day spa Full time

    Job Overview: **Duties**: - Greet and welcome guests as soon as they arrive at the office - Direct visitors to the appropriate person and office - Answer, screen, and forward incoming phone calls - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures) - Receive, sort, and distribute daily...


  • Ottawa, Canada Muskoka Cabinet Company Inc. Full time

    Front Desk Receptionist **Duties**: - Greet and welcome guests in a professional and friendly manner - Answer and direct phone calls to the appropriate department or individual - Provide accurate information to guests regarding company services, policies, and procedures - Assist with administrative tasks such as proofreading documents, filing, and data...


  • Ottawa, Canada IBISKA Full time

    **Summary**: - IBISKA is looking for a full-time receptionist to augment our dynamic administration team. The selected individual will be working together with various departments and providing administrative duties with a focus on general front desk activities and database updates and cleanup. **Location**: - Our office is located in downtown...


  • Ottawa, Canada Homewood Suites by Hilton Ottawa Airport Full time

    _**Front Desk Supervisor**_ **Purpose**: To assist in the efficient and smooth operation of the Front Office Department. Trains, directs and supervises Front Office staff, inspiring through every interaction - thoughtful, meaningful guest service, while adhering to internal controls, programs and policies **Responsibilities**: - Assists in conducting...


  • Ottawa, Canada Krown Rust Control Centre Full time

    Krown Rust Control Canada's #1 protection against corrosion. Our downtown Ottawa location is looking to hire experienced, front desk receptionists to join our team. We are in search of full-time seasonal employees with vast customer service experience. **Required Qualifications**: - Must be a professional individual. - Customer service focused. - Excellent...


  • Ottawa, Canada Krown Rust Control Centre Full time

    Krown Rust Control Canada's #1 protection against corrosion. Our downtown Ottawa location is looking to hire experienced, front desk receptionists to join our team. We are in search of full-time seasonal employees with vast customer service experience. **Required Qualifications**: - Must be a professional individual. - Customer service focused. - Excellent...

  • Front Desk Staff

    3 weeks ago


    Ottawa, Canada Glebe Osteopathy and Wellness Full time

    hard working, self motivated, punctual, and dependable. - Professional & courteous at all times, with a positive attitude - Exceptional customer service skills in a reception environment, and a great team player - Maintain high standards in business and possess initiative Must be detail oriented and have excellent organization skills - You have to have...

  • Front Office Leader

    5 days ago


    Ottawa, Canada Hilton Garden Inn & Homewood Suites by Hilton Ottawa Downtown Full time

    **SUMMARY**: Responsible in managing of all operations at the Front Desk and ensuring company standards are adhered to under the direction of the Hotel Manager. **RESPONSIBILITIES**: - Onboarding of all new Front Office Associates acting as a mentor and coach throughout - Completion and review of daily report package. - Promote and encourage...


  • Ottawa, Canada Courtyard by Marriott Ottawa East Full time

    **Department: Front Desk, Courtyard by Marriott Ottawa East** **Position: Full Time Guest Service Agent (1 Vacancy / Unionized position** **Hours: Days, Evenings, Weekends & Holidays. Shifts are between 6:45 am - 11:15 pm** **Report to: Front Office Manager, Assistant Front Office Manager, Supervisors** **Qualifications include but are not limited...


  • Ottawa, Canada Courtyard by Marriott Ottawa East Full time

    **Department: Front Desk, Courtyard by Marriott Ottawa East** **Position: Full Time & Part Time Guest Service Agent (1 Vacancy each / Unionized position** **Hours: Days, Evenings, Weekends & Holidays. Shifts are between 6:45 am - 11:15 pm** **Report to: Front Office Manager, Assistant Front Office Manager, Supervisors** **Qualifications include but are...


  • Ottawa, Canada Conservative Party of Canada Full time

    Are you looking for a job where you can make a difference? Do you want to be part of a team that is passionate about making Canada a better place? Look no further! The Conservative Party of Canada is seeking a National Service Desk Agent to join our team. **The Job** As a National Service Desk Agent, you will be the first point of contact for our donors,...